Unable to print, Select Set as Default Printer | HP J310 guide

Unable to print

Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order:

1.Check for error messages and resolve.

2.Disconnect and reconnect the USB cable.

3.Verify that the product is not paused or offline.

To verify that the product is not paused or offline

NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue.

Click here to go online for more information. Otherwise, follow the steps below.

a. Depending upon your operating system, do one of the following:

•Windows 7: From the Windows Start menu, click Devices and Printers.

•Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

•Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Double-click the icon for your product to open the print queue.

c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline.

d. If you made any changes, try to print again.

4.Verify that the product is set as the default printer.

To verify that the product is set as the default printer

NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue.

Click here to go online for more information. Otherwise, follow the steps below.

a. Depending upon your operating system, do one of the following:

•Windows 7: From the Windows Start menu, click Devices and Printers.

•Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

•Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Make sure the correct product is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c.	If the wrong product is set as the default printer, right-click the correct product and
	select Set as Default Printer.
d.	Try using your product again.
	Unable to print	37

Solve a problem

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HP J310 manual Unable to print, To verify that the product is not paused or offline, Select Set as Default Printer

Contents

HP Deskjet 3000 J310 series Page Contents Contents How Do I? Chapter Printer parts Get to know the HP Printer Wireless Control panel features Behavior Status Lights Wireless Status Light Print Print documentsTo print from a software application To print a photo on photo paper Print photos To print envelopes Print envelopes Cartridge tips Quick FormsTips for print success On Paper/Quality tab select a Plain paper type Print using the maximum dpi Printer settings tipsHP HP Deskjet 3000 J310 series HP Deskjet 3000 J310 series Media drop-down list, click Photo Paper, Best Quality To print in Maximum dpi mode HP Advanced Photo Paper Paper basicsRecommended papers for printing ColorLok HP Printing Paper HP Brochure Paper or HP Superior Inkjet PaperHP Premium Presentation Paper or HP Professional Paper HP Bright White Inkjet Paper Load full-size paper a. Raise the input tray Load media Slide paper-width guide to the left Load small-size paper Slide paper-width guide to the left Load envelopes Paper basics Work with cartridges Check the estimated ink levelsTo check the ink levels from the Printer Software Locate the cartridge number in the Printer Software Order ink suppliesChoose the right cartridges Locate the cartridge number on the printer To replace the cartridges Replace the cartridges Work with cartridges Cartridge warranty information Use single-cartridge mode Work with cartridges Use Push Button PBC method To connect the HP Printer using WiFi Protected Setup WPSConnectivity Add the HP Printer to a network To connect the product with the USB cable To connect the product To enable printer sharing on a Windows computer Tips for setting up and using a networked printer Connectivity To align the cartridges from the Printer Software Solve a problemTo print a diagnostics Improve print quality To clean the cartridges automatically Output tray Clear a paper jamTo clear a paper jam Input tray Prevent paper jams Inside of printer To verify that the product is not paused or offline To verify that the product is set as the default printerSelect Set as Default Printer Unable to print Windows Vista Click Manage, and then click Services and ApplicationsTo restart the print spooler Windows Clear the print carriage Identify a defective cartridgeTo clear the print queue Close cartridge door Prepare the traysNetworking Open output tray HP support If you have a problem, follow these steps Additional warranty options Hewlett-Packard Company notices Technical information Paper size Environmental product stewardship program HP inkjet supplies recycling program Chemical Substances Regulatory notices FCC statement Technical information Declaration of Conformity European Union Regulatory Notice Exposure to radio frequency radiation Products with 2.4-GHz wireless LAN devices France Italia Index Index