chapter 8
additional troubleshooting help
You may want to refer to the readme file for more information on possible installation problems. On Windows, you can access the readme file from the Start button on the taskbar; select Programs, Hewlett-Packard, hp officejet 4100 series, View the Readme File. On Macintosh, you can access the readme file by double-clicking on the icon located in the top-level folder of the HP Officejet software CD-ROM.
The readme file provides more information, including
•Using the Re-install utility after a failed installation to return your PC to a state that will allow the HP Officejet to be re-installed.
•Using the Re-install utility on Windows 98 to recover from a Composite USB System Driver missing error.
This error may occur if the hardware is installed prior to installing the software. After running the Re-install utility, reboot your PC, and install the HP Officejet software before connecting the HP Officejet to your computer.
You can also find more information on this website:
www.hp.com/support
42 | hp officejet 4100 series |