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hp support

This section explains the support services information provided by Hewlett-Packard.

If you are unable to find the answer you need in the printed or onscreen documentation supplied with your product, you can contact one of the HP support services listed in the following pages. Some support services are available only in the U.S. and Canada, while others are available in many countries/regions worldwide. If a support service number is not listed for your country/region, contact your nearest authorized HP dealer for help.

get support and other information from the internet

If you have Internet access, you can get help from the following HP website: www.hp.com/support

The Web site offers technical support, drivers, supplies, and ordering information.

hp customer support

Software programs from other companies may be included with your HP Officejet. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company.

If you need to contact HP Customer Support, do the following before you call.

1Make sure that:

a.Your unit is plugged in and turned on.

b.The specified print cartridges are installed correctly.

c.The recommended paper is properly loaded in the input tray.

2Reset your unit:

a.Turn off the unit using the On button located on the unit’s front panel.

b.Unplug the power cord from the back of the unit.

c.Plug the power cord back into the unit.

d.Turn on the unit using the On button.

3For more information, check the HP website at: www.hp.com/support

4If you are still experiencing problems and need to speak with an HP Customer Support Representative:

–Have your service ID and serial number ready. To display your service ID and serial number on the front panel, do the following. Press Enter and Start Color at the same time, until the service ID appears in the front-panel display. From this display, press the right arrow until the serial number displays.

–Print a Self-Test Report. See print a self-test report on page 32 for information on printing this report.

–Make a color copy.

–Be prepared to describe your problem in detail.

5Call HP Customer Support. Be near your unit when you call.

call in the U.S. during warranty

Call (208) 323-2551. This service is free during the warranty period; however, your standard long-distance phone charges still apply. A fee may apply outside the warranty period.

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