Chapter 4

If you complete all three levels of cleaning using this procedure and you still notice white streaks or missing colors on the test page, you may need to clean the print cartridge copper-colored contacts. For more information, see Cleaning the Print Cartridge Contacts.

Note If the cartridge or printer has been recently dropped, you may also see white streaks or missing colors in your prints. This problem is temporary and clears up within 24 hours.

Cleaning the Print Cartridge Contacts

If you use the printer in a dusty environment, debris may accumulate on the copper- colored contacts and cause printing problems.

To clean the print cartridge contacts:

1.Gather the following items to clean the contacts:

–Distilled water (tap water may contain contaminants that can damage the print cartridge)

–Clean, dry lint-free material that will not stick to the print cartridge

2.Open the print cartridge door.

3.Remove the print cartridge and place it on a piece of paper with the ink nozzle plate facing up. Be careful not to touch the copper-colored contacts or the ink nozzle plate with your fingers.

Caution Do not leave the print cartridge outside the printer for more than 30 minutes. Ink nozzles exposed to the air longer than this may dry out and cause printing problems.

4.Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab.

5.Gently wipe the copper-colored contacts with the cotton swab.

Caution Do not touch the ink nozzle. Touching the ink nozzle will result in clogs, ink failure, and bad electrical connections.

6.Repeat steps 4–5 until no ink residue or dust appears on a clean swab.

7.Insert the print cartridge in the printer, then close the print cartridge door.

Printing a Test Page

You can print a test page that contains useful information about the print cartridge, serial number, and other aspects of the HP Photosmart GoGo Photo Studio.

1.Make sure the camera is in the camera dock.

2.Load paper in the In tray. Use plain paper or index cards to conserve photo paper.

3.Press OK to display the menus.

4.Select Print Test Page, then press OK.

Aligning the Print Cartridge

The first time you install a print cartridge in the printer, the printer aligns it automatically. However, if colors in printouts are misaligned, or if the alignment page

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HP Photosmart 420 series GoGo Photo Studio