Manuals / Brands / Household Appliance / Water System / HP / Household Appliance / Water System

HP 420 Printing Problems, Cause, Video, Solution, Solution, Solution, The camera batteries will not charge, Nothing is displayed on the television

1 61

Download 61 pages, 3.43 Mb

Chapter 5

port. The printer only recognizes one camera at a time. Or the PictBridge camera connected to the camera port was not on.

Solution Disconnect both cameras, then connect the PictBridge camera to the camera port using the USB cable that came with the camera. If only the PictBridge camera is connected to the camera port, make sure it is turned on.

Nothing is displayed on the television.

Cause

●Video cable is not connected.

●Television/video input is not selected.

●The HP Photosmart GoGo Photo Studio is not switched to video mode.

Solution

●Make sure the supplied video cable is firmly connected to both the printer and television.

●Make sure the television is set to receive input from the printer. For more information, see the user manual that came with the television.

●Press the Video button on the printer control panel or remote control. The video status light should be on.

The camera batteries will not charge.

Solution

●The supplied camera batteries are not rechargeable. You can buy rechargeable batteries and replace the supplied batteries with them. For more information, see the Camera User's Manual.

●The camera is not securely in the camera dock on top of the printer. Make sure the camera is docked properly.

●Make sure the power cord is connected to the printer and to an active AC power outlet.

●The HP Photosmart GoGo Photo Studio is running off the optional

HP Photosmart Internal Battery. Rechargeable camera batteries will not charge unless the printer is connected to an AC power outlet with the power cord.

Printing Problems

Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

40	HP Photosmart 420 series GoGo Photo Studio

Contents

Page Page Copyrights and Trademarks Notice Trademarks Regulatory Model Identification Number Page Page Contents Specifications HP Customer Care Index 1 Welcome Finding More Information Printer Parts Front View (Open) In tray In tray extender Paper-width guide Indicator Lights Printer battery light On light Status light Print light Control Panel Save Zoom Zoom + Navigation buttons Total Images Summary Screen DPOF print status Battery indicator Messaging area Navigation arrows Internal Battery Compartment Cover of the battery compartment HP Photosmart Internal Battery Internal battery compartment Battery compartment button Available Accessories Battery Information GoGo Photo Studio Menus The GoGo Photo Studio Menu Tabs Tip To use the GoGo Photo Studio menus: Print Menu To Navigate the Menus: Print New Full Size 2 Photos per Page 4 Photos per Page Print Index Live View Setup Live View On Live View Off Date/Time USB Configuration 2 Getting Ready to Print Loading Paper Choosing the Best Paper for the Job Loading Your Paper Inserting Print Cartridges Remove the Pink Tape: Do Not Touch Here Prepare the printer and cartridge: Insert the cartridge: Connecting the Camera Dock the camera on the printer: 3 Printing Basics Printing from the Docked Camera Viewing Images to Print Improving the Quality of Your Images Printing Images Printing from Other Devices Computer PictBridge-certifiedCamera Bluetooth Wireless Devices Page Maintaining and transporting the printer Cleaning and Maintaining the Printer Cleaning the Outside of the Printer Cleaning the Print Cartridge Cleaning the Print Cartridge Contacts Printing a Test Page Aligning the Print Cartridge Updating the HP Photosmart Software Storing the HP Photosmart GoGo Photo Studio and Print Cartridges Storing the HP Photosmart GoGo Photo Studio Storing the Print Cartridges Maintaining the Quality of Photo Paper Storing Photo Paper Handling Photo Paper Transporting the HP Photosmart GoGo Photo Studio Extending the handle 5 Troubleshooting Printer Hardware Problems The On light flashed briefly after I turned the printer off The buttons on the control panel do not respond The Save button on the control panel does not respond Cause Page The printer is plugged in, but it will not turn on The remote does not work The camera buttons are not working Printing Problems Paper does not feed into the printer correctly The image printed at an angle or is off-center No page came out of the printer The paper jammed while printing A blank page came out of the printer The printer ejects the paper when preparing to print Print quality is poor The images I marked for printing in the digital camera do not print Yes Some commands in the menus are dimmed Bluetooth Printing Problems Error Messages Error message: Open output door or clear paper jam, then press OK Error message: Print cartridge is not compatible. Use appropriate cartridge Error message: Already connected to a camera Solution Error message: Check computer connection Page 6 Specifications System Requirements Printer Specifications Media Types Environmental Maximum during operation: 5–40C (41–104F) Recommended during operation: 15–35C (59– Paper Tray HP Tri-color(14 ml) HP Gray Photo USB 2.0 Full-speedSupport Video File Formats Page 7 HP Customer Care HP Customer Care by phone Placing a call Return to HP Repair Service (North America Only) Additional Warranty Options Index Page Regulatory notices