Chapter 7

Placing a call

Call HP Customer Care while you are near the computer and printer. Be prepared to provide the following information:

●Printer model number (located on the front of the printer).

●Printer serial number (located on the bottom of the printer).

●Camera model number (located on the front of the camera)

●Camera serial number (located on the bottom of the camera)

●Computer operating system.

●Version of printer driver:

–Windows PC: To see the printer driver version, right-click the HP Digital Imaging Monitor icon the Windows taskbar and select About.

–Macintosh: To see the printer driver version, use the Print dialog box.

●Messages displayed on the camera Image Display or on the computer monitor.

●Answers to the following questions:

–Has the situation you are calling about happened before? Can you recreate the situation?

–Did you install any new hardware or software on your computer around the time that the situation occurred?

Return to HP Repair Service (North America Only)

HP will arrange to have your product picked up and delivered to an HP Central Repair Center. We pay for the round-trip shipping and handling. This service is free for the duration of the hardware warranty period. This service is available in North America only.

Additional Warranty Options

Extended service plans are available for the printer at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

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HP Photosmart 420 series GoGo Photo Studio