100 Hewlett-Packard Jornada 430/430se Palm-size PC

Troubleshooting remote connections

This section offers troubleshooting help for trying to connect your HP Jornada to other computers. For problems communicating with your desktop, see ActiveSync Help.

Able to dial out, but unable to make a proper connection

•Make sure the network to which you are trying to connect supports Point-to-Point Protocol (PPP). Your Internet service provider or network administrator can verify this.

•Verify that the location is correct. Tap Start, Settings, then Dialing. Make sure that the Location field reflects your current location; that the location’s dialing pattern is appropriate; and that the local country and area code are correct.

Connection is unreliable

•Make sure the modem is firmly seated and connected to your device and the telephone jack.

•Disable call waiting. Tap Start, Settings, then Dialing. Select Disable call waiting. Then enter the disable code specified by your telephone company.

Unable to use infrared transfer between Windows CE-based devices

If you are unable to use infrared to transfer information between Windows CE-based devices, try the following.

•Transfer only one file, or no more than 25 contact cards, at a time.

•Position the infrared ports so that they line up and are less than 20 centimeters (8 inches) but more than 2 inches apart.

•Make sure nothing is between the two infrared ports.

•Adjust the room lighting. Some types of light interfere with infrared communication. Try moving to a different location or turning off some lights.