Chapter 7
Part of the document did not scan or text is missing
•Check the original
◦Make sure that you loaded the original correctly. For more information, see Load an original on the scanner glass.
◦If you are copying a borderless original, load the original on the scanner glass, not the ADF. For more information, see Load an original on the scanner glass.
◦Colored backgrounds can cause images in the foreground to blend into the background. Try adjusting the settings before you scan the original, or try enhancing the image after you scan the original.
•Check the settings
◦Make sure that the input media size is large enough for the original that you are scanning.
◦If you are using the HP software, the default settings in the HP software might be set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP software for instructions about changing the properties.
◦If you have selected a picture scanning option, the HP software automatically crops the image. However, if you want to scan the entire page, complete the following steps:
Windows: From the HP Solution Center software, click Scan Picture, click Advanced Picture Settings, and then select Scan the entire glass.
Mac OS X: From the HP Scan software, click Scan, select the Picturesscan profile, click Profile Settings, and then clear the Cropcheck box.
Text cannot be edited
•Check the settings
◦Make sure the HP software (or any additional OCR software) is properly installed.
◦When you scan the original, make sure that you select a document type or save the scan in a format that creates editable, searchable text. If text is classified as a graphic, it is not converted to text.
◦Your OCR program might be linked to a
•Check the originals
◦Make sure that you placed the original correctly on the scanner glass. For more information, see Load an original on the scanner glass.
◦The OCR program might not recognize text that is tightly spaced. For example, if the text that the OCR program converts has missing or combined characters, "rn" might appear as "m."
◦The accuracy of the OCR program depends on the image quality, text size, and structure of the original and the quality of the scan itself. Make sure that your original has good image quality.
◦Colored backgrounds can cause images in the foreground to blend too much. Try adjusting the settings before you scan the original, or try enhancing the image after you scan the original. If you are performing an OCR operation on an original, any colored text on the original does not scan well, if at all.
98 Solve a problem