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Officejet 4500 CM743A, 4500 G510 manual
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228 pages, 10.1 Mb
HP Officejet 4500 (G510)
All-in-
One series
User Guide
Contents
Page
Page
Page
Copyright information
Hewlett-PackardCompany notices
Acknowledgements
Safety information
Accessibility
Contents
Scan
Copy
Fax
6 Work with ink cartridges
7 Solve a problem
Page
A Technical information
Guidelines for
two-sided
(duplex) printing
B HP supplies and accessories
Additional fax setup
D Network setup (some models only)
Device management tools
F Errors (Windows)
Index
1 Get started
Front view
Printing supplies area
Back view
Overview of buttons and lights
Change product settings
Types of messages
Recommended papers for printing and copying
Recommended papers for photo printing
Tips for selecting and using media
Load an original on the scanner glass
To load an original on the scanner glass
Load an original in the automatic document feeder (ADF)
Fit to Page
To load an original in the document feeder tray
Load media
To load media
Envelopes:
Photo paper:
Transparencies:
Custom-sized
Clean the scanner glass
Clean the exterior
Clean the automatic document feeder (ADF) (Some models only)
To clean the plastic strip inside the automatic document feeder
CAUTION:
Turn off the device
2 Print
Print documents (Windows)
Print documents (Mac OS X)
Print brochures (Windows)
Print brochures (Mac OS X)
Print on envelopes (Windows)
Print on envelopes (Mac OS X)
Print a Web page (Windows)
Print a Web page (Mac OS X)
Print photos on photo paper (Windows)
Print photos on photo paper (Mac OS X)
Print on special or custom-sizedpaper (Windows)
Print on special or custom-sizedpaper (Mac OS X)
Set up custom sizes (Mac OS X)
Print borderless documents (Windows)
Print borderless documents (Mac OS X)
Perform two-sidedprinting (Windows)
Perform two-sidedprinting (Mac OS X)
3 Scan
Scan an original from the product control panel
Edit a scanned document using optical character recognition (OCR) software
4 Copy
To change copy settings for a single job
To save the current settings as defaults for future jobs
Set As Default
Yes
5 Fax
Send a basic fax
Send a fax manually from a phone
Send a fax using monitor dialing
Send a fax from memory
Schedule a fax to send later
Send a fax to multiple recipients
Send a fax in Error Correction Mode
Receive a fax manually
Set up backup fax
Reprint received faxes from memory
Poll to receive a fax
Forward faxes to another number
Set the paper size for received faxes
Set automatic reduction for incoming faxes
Block junk fax numbers
Add numbers to the junk fax list
To manually enter a number to block
Add
Select no
Enter no
Receive faxes to your computer (Fax to PC and Fax to Mac)
Modify Fax to PC or Fax to Mac settings
To modify settings from the device control panel
Basic Fax Setup
Fax to PC
Change fax settings
Configure the fax header
Set the answer mode (Auto answer)
Set the number of rings before answering
Change the answer ring pattern for distinctive ring
Set the fax error correction mode
Set the dial type
Set the redial options
Set the fax speed
Set the fax sound volume
Print fax confirmation reports
Print fax error reports
Print and view the fax log
Clear the fax log
Print the details of the last fax transaction
Print a Caller ID History Report
6 Work with ink cartridges
Related topics
Check the estimated ink levels
Handle the ink cartridges
Replace the ink cartridges
To replace the ink cartridges
Page
Page
Align the ink cartridges
Align Cartridge
Clean the ink cartridges
To clean the ink cartridges from the product control panel
Clean Cartridge
To clean the ink cartridges from the HP software
Clean Printheads
Clean
7 Solve a problem
Obtain electronic support
HP support by phone
Phone support period
Telephone support numbers
www.hp.com/support
After the phone support period
General troubleshooting tips and resources
Pause Printing
Troubleshooting topics
The device shuts down unexpectedly
Error message appears on control-paneldisplay
Alignment fails
The device is not responding (nothing prints)
Device takes a long time to print
Blank or partial page printed
Something on the page is missing or incorrect
Placement of the text or graphics is wrong
Solution 1: Use genuine HP cartridges
Solution 2: Check the paper
Solution 3: Wait a short period of time (if possible)
Solution 4: Check the print settings
Step 1: Check the print quality settings
Print quality:
Paper type:
Automatic
Resizing Options:
Solution 5: Check estimated ink levels and replace low or empty ink cartridges
Solution 6: Print and evaluate a diagnostic report and troubleshoot defects
Print Quality Diagnostic Report
Print Quality
Ink level:
Ink level
Color bars:
Ragged or irregularly streaked or faded bars
irregularly streaked
fading
ragged on one end
Regular white streaks in the bars
Bar colors are not uniform
Large-font
text:
Alignment pattern:
Page
Self-TestReport
Self- Test
To evaluate the Diagnostic Page:
Page
Solution 7: Clean the ink cartridges
Solution 8: Align the ink cartridges
Solution 9: Replace the problem ink cartridge
Solution 10: Service the product
Clean the area around the ink nozzles
To clean the area around the ink nozzles
Solve paper-feedproblems
Media is not supported for the printer or tray
Media is not picked up from a tray
Media is not coming out correctly
Pages are skewing
Multiple pages are being picked up
No copy came out
Copies are blank
Documents are missing or faded
Size is reduced
Copy quality is poor
Copy defects are apparent
Paper mismatch
Scanner did nothing
Scan takes too long
Part of the document did not scan or text is missing
Text cannot be edited
Error messages appear
Scanned image quality is poor
Scan defects are apparent
The fax test failed
Fax Hardware Test
The "Fax Connected to Active Telephone Wall Jack" test failed
The "Phone Cord Connected to Correct Port on Fax" test failed
Figure 7-1Back view of the device
The "Using Correct Type of Phone Cord with Fax" test failed
The "Dial Tone Detection" test failed
Dial Tone Detection Test
Dial Tone Detection
The "Fax Line Condition" test failed
Fax Line Condition Test
Fax Line Condition
The display always shows Phone Off Hook
Solution:
The device is having problems sending and receiving faxes
Page
The device is having problems sending a manual fax
The device cannot receive faxes, but can send faxes
Page
The device cannot send faxes, but can receive faxes
Space (#)
Fax tones are recorded on my answering machine
The phone cord that came with my device is not long enough
To extend your phone cord
Color faxes do not print
Cause:
The computer cannot receive faxes (Fax to PC and Fax to Mac)
General network troubleshooting
Network port created does not match device IP address (Windows)
Basic wireless troubleshooting
Advanced wireless troubleshooting
Step 1: Make sure your computer is connected to your network
To check a wired (Ethernet) connection
System Preferences
Network
Built-in
AirPort
System Preferences
Network
Step 2: Make sure that the HP device is connected to your network
A: Make sure the HP device is on the network
B: Check to see if you can access the embedded Web server (EWS)
To access the EWS
Step 3: Check to see if the firewall software is blocking communication
Step 4: Make sure the HP device is online and ready
Page
HP Network Devices Support
Restart
Add hardware addresses to a wireless access point (WAP)
Configure your firewall to work with HP devices
•hpqkygrp.exe, located in C:\program files\HP\digital imaging\bin
•hpqscnvw.exe, located in C:\program files\HP\digital imaging\bin - or
hpiscnapp.exe, located in C:\program files\HP\digital imaging\bin
•hpqste08.exe, located in C:\program files\HP\digital imaging\bin
•hpqtra08.exe, located in C:\program files\HP\digital imaging\bin
Embedded Web server cannot be opened
The EWS is only available in English
Hardware installation suggestions
Software installation suggestions
Understand the Printer Status Report and Self-TestReport
Printer Status Report
Page
Understand the network configuration page (some models only)
Network Configuration Page
General Information:
802.3 Wired:
802.11 Wireless:
Clear paper jams
Avoid paper jams
Page
A Technical information
Warranty information
Hewlett-Packardlimited warranty statement
Ink cartridge warranty information
Device specifications
Wireless models
System requirements
Operating system compatibility
Minimum requirements
Recommended requirements
Compatible network protocols
Network management
Embedded Web server specifications (some models only)
Requirements
Media specifications
Envelopes
Cards
Photo media
Understand supported media types and weights
Tray
Type
Weight
Set minimum margins
Media
(1) Left
(2) Right
(3) Top
Guidelines for two-sided(duplex) printing
Print resolution
Black print resolution
Color print resolution
Print specifications
Fax specifications
Photo (dpi)
Very Fine (dpi)
Fine (dpi)
Standard (dpi)
Scan specifications
Operating environment
Operating environment
Storage environment
Electrical requirements
Regulatory information
FCC statement
Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord
Noise emission statement for Germany
Geräuschemission
LED indicator statement
Notice to users of the U.S. telephone network: FCC requirements
Note
Notice to users of the Canadian telephone network
Remarque
Notice to users in the European Economic Area
Notice to users of the German telephone network
Hinweis für Benutzer des deutschen Telefonnetzwerks
Australia wired fax statement
Regulatory information for wireless products
Exposure to radio frequency radiation
Caution
Notice to users in Brazil
Aviso aos usuários no Brasil
Notice to users in Canada
European Union regulatory notice
European Union Regulatory Notice
Products with 2.4-GHzwireless LAN devices
France
Italy
Declaration of conformity
DECLARATION OF CONFORMITY
Page
Environmental product stewardship program
Page
Power consumption
Chemical Substances
RoHS notices (China only)
Toxic and hazardous substance table
Third-partylicenses
HP Officejet 4500 Desktop
AES
SHA2
ZLIB
HP Officejet
Expat
OpenSSL
Page
Page
Page
Page
HP Officejet 4500 Wireless
Page
Page
Page
Page
Page
Page
B HP supplies and accessories
Order printing supplies online
Supplies
HP media
C Additional fax setup
Set up faxing (parallel phone systems)
Choose the correct fax setup for your home or office
Other equipment or services sharing your fax line
Recommended fax
setup
DSL
PBX
Case A: Separate fax line (no voice calls received)
Back view of the device
To set up the device with a separate fax line
Auto Answer
Case B: Set up the device with DSL
To set up the device with DSL
Case C: Set up the device with a PBX phone system or an ISDN line
Case D: Fax with a distinctive ring service on the same line
To set up the device with a distinctive ring service
Distinctive Ring
Case E: Shared voice/fax line
To set up the device with a shared voice/fax line
automatically
manually
Case F: Shared voice/fax line with voice mail
To set up the device with voice mail
Case G: Fax line shared with computer modem (no voice calls received)
Set up the device with a computer dial-upmodem
To set up the device with a computer dial-upmodem
Set up the device with a computer DSL/ADSL modem
To set up the device with a computer DSL/ADSL modem
Case H: Shared voice/fax line with computer modem
Shared voice/fax with computer dial-upmodem
Example of a parallel splitter
To set up the product on the same phone line as a computer with two phone ports
Back view of the product
Page
Shared voice/fax with computer DSL/ADSL modem
Case I: Shared voice/fax line with answering machine
To set up the device with a shared voice/fax line with answering machine
Case J: Shared voice/fax line with computer modem and answering machine
Shared voice/fax line with computer dial-upmodem and answering machine
Page
Shared voice/fax line with computer DSL/ADSL modem and answering machine
Case K: Shared voice/fax line with computer dial-upmodem and voice mail
To set up the device on the same phone line as a computer with two phone ports
Serial-typefax setup
Test fax setup
DNetwork setup (some models only)
Change basic network settings
Change advanced network settings
Set link speed
To View IP settings
To Change IP settings
Set up the device for wireless communication (some models only)
Ad hoc:
Infrastructure (recommended):
Security settings
Network authentication:
•Data encryption:
To set up wireless communication using the installer (Windows)
To set up wireless communication using the installer (Mac OS X)
Connect the device using an ad hoc wireless network connection
To turn off wireless communication
To print a wireless test page
Reset wireless settings
Change the connection method
Uninstall and reinstall the software
To uninstall from a Windows computer, method
All Programs
Uninstall
HP Digital Imaging Monitor
Settings
Install
To uninstall from a Macintosh computer, method
HP Installer
Applications
HP Uninstaller
E Device management tools
Toolbox (Windows)
Use the HP Solution Center (Windows)
HP Utility (Mac OS X)
Embedded Web server (some models only)
Web browser:
Windows taskbar
Network Settings (EWS)
Windows Vista
View device webpage
F Errors (Windows)
Fax Memory Full
Device Disconnected
Ink Alert
Cartridge Problem
Page
Paper Mismatch
The cartridge cradle cannot move
The printer is out of paper
Printer Offline
Printer Paused
Document failed to print
General printer error
Align cartridge
Index
Symbols/Numerics