Poor print quality and unexpected printouts.............................................................................
78
Solution 1: Use genuine HP cartridges...............................................................................
Solution 2: Check the paper...............................................................................................
Solution 3: Wait a short period of time (if possible)............................................................
79
Solution 4: Check the print settings....................................................................................
Step 1: Check the print quality settings........................................................................
80
Step 2: Check the Print in Grayscale setting................................................................
Solution 5: Check estimated ink levels and replace low or empty ink cartridges...............
81
Solution 6: Print and evaluate a diagnostic report and troubleshoot defects......................
Print Quality Diagnostic Report....................................................................................
82
Self-Test Report............................................................................................................
87
Solution 7: Clean the ink cartridges....................................................................................
89
Solution 8: Align the ink cartridges.....................................................................................
Solution 9: Replace the problem ink cartridge....................................................................
90
Solution 10: Service the product.........................................................................................
Clean the area around the ink nozzles.....................................................................................
91
Solve paper-feed problems......................................................................................................
92
Solve copy problems................................................................................................................
94
No copy came out...............................................................................................................
Copies are blank.................................................................................................................
Documents are missing or faded........................................................................................
95
Size is reduced...................................................................................................................
Copy quality is poor ...........................................................................................................
Copy defects are apparent.................................................................................................
The device prints half a page, then ejects the paper..........................................................
96
Paper mismatch..................................................................................................................
Solve scan problems................................................................................................................
Scanner did nothing............................................................................................................
97
Scan takes too long............................................................................................................
Part of the document did not scan or text is missing..........................................................
98
Text cannot be edited.........................................................................................................
Error messages appear......................................................................................................
99
Scanned image quality is poor ..........................................................................................
Scan defects are apparent...............................................................................................
100
Solve fax problems.................................................................................................................
The fax test failed.............................................................................................................
101
Solve wired (Ethernet) network problems (some models only)..............................................
113
General network troubleshooting......................................................................................
Network port created does not match device IP address (Windows)...............................
4