Contents
Solve wireless problems (some models only)........................................................................
114
Basic wireless troubleshooting.........................................................................................
Advanced wireless troubleshooting..................................................................................
Step 1: Make sure your computer is connected to your network................................
115
Step 2: Make sure that the HP device is connected to your network.........................
116
Step 3: Check to see if the firewall software is blocking communication....................
117
Step 4: Make sure the HP device is online and ready................................................
Step 5: Make sure the wireless version of the HP device is set as the default printer
driver (Windows only).................................................................................................
118
Step 6: Make sure the HP Network Devices Support service is running (Windows
only)............................................................................................................................
Add hardware addresses to a wireless access point (WAP)......................................
119
Configure your firewall to work with HP devices.....................................................................
Solve device management problems.....................................................................................
121
Embedded Web server cannot be opened.......................................................................
The EWS is only available in English...............................................................................
122
Troubleshoot installation issues.............................................................................................
Hardware installation suggestions....................................................................................
Software installation suggestions.....................................................................................
123
Understand the Printer Status Report and Self-Test Report..................................................
124
Understand the network configuration page (some models only)..........................................
126
Clear jams...............................................................................................................................
127
Clear paper jams..............................................................................................................
Avoid paper jams..............................................................................................................
128
Warranty information..............................................................................................................
130
Hewlett-Packard limited warranty statement....................................................................
131
Ink cartridge warranty information....................................................................................
132
Device specifications..............................................................................................................
133
Physical specifications......................................................................................................
Product features and capacities.......................................................................................
Processor and memory specifications..............................................................................
System requirements........................................................................................................
134
Network protocol specifications (Some models only).......................................................
Embedded Web server specifications (some models only)..............................................
135
Media specifications.........................................................................................................
Understand supported sizes.......................................................................................
Understand supported media types and weights.......................................................
137
Set minimum margins.................................................................................................
138
Guidelines for two-sided (duplex) printing............................................................
139
Print resolution..................................................................................................................
Print specifications............................................................................................................
Copy specifications...........................................................................................................
Fax specifications.............................................................................................................
140
Scan specifications...........................................................................................................
141
Operating environment.....................................................................................................
Electrical requirements.....................................................................................................
Acoustic emission specification........................................................................................
5