HP 463777-001 manual General use and connection problems, Audio problems

Troubleshooting

General use and connection problems

Problem		Possible cause		Solution
The connection		The computer is not powered on.		Turn on the computer.
indicator light is not on.
		The docking station is not connected to AC power.		Connect the AC adapter to the docking station and to
				an AC outlet.
		The expansion cable on the docking station is not		Disconnect the expansion cable from the computer,
		fully connected to the expansion port on the		and then reconnect the cable to the expansion port on
		computer.		the computer.
		The computer is in Sleep, Standby, or Hibernation.		Exit Sleep, Standby, or Hibernation.
The computer shuts		The docking station is not connected to AC power,		Connect the AC adapter to the docking station and to
down unexpectedly.		draining the computer battery.		an AC outlet.
The docked computer		A secondary computer is connected to the docking		Disconnect the secondary computer.
cannot access docking		station PC port.
station USB devices.
The ports or jacks on		The docking station is not connected to AC power.		Connect the AC adapter to the docking station and to
the docking station are				an AC outlet.
not working.
		The computer is not docked correctly.		Redock the computer.
The optional wireless		The wireless receiver is not connected to a USB		Connect the wireless receiver to a USB port.
keyboard or mouse		port.
does not work.
		The wireless receiver and keyboard or mouse have		Synchronize the devices by pressing the appropriate
		not been synchronized.		buttons.
		The wireless keyboard or mouse has no battery		Be sure that batteries are inserted correctly in the
		power.		wireless keyboard or mouse and that the batteries are
				functional.
Audio problems
Problem	Possible cause		Solution

The docking station speakers have little or no volume.

The docking station speakers have	Adjust the volume using the volume scroll zone.
been muted or the volume is set too
low.

The docking station is not connected	Connect the AC adapter to the docking station and to an AC outlet.
to AC power.
An audio device is connected to the	Unplug the audio device.
headphone jack of the docking
station or computer, muting the
docking station speakers.
The computer is not docked	Redock the computer.
correctly.

The volume level	The volume scroll zone is not being
does not increase	used correctly.
or decrease.

To increase volume, slide your finger from left to right on the volume scroll zone, or tap the plus sign.

To decrease volume, slide your finger from right to left on the volume scroll zone, or tap the minus sign.

Media from the	There is an auxiliary audio device
docked computer	connected to the docking station.
or docking station
hard drive will
not play.

Disconnect the auxiliary audio device.

(Continued)

2–2 Maintenance and Service Guide