contact hp customer support

how hp can help

Before contacting HP Customer Support, please see find hp help on the web. The website services described in that section are free and available to you around the clock. If you don’t find what you need on the Web, please contact

HP Customer Support.

You can contact HP by telephone or mail for support and service for your scanner. Prices, availability, and hours of support are subject to change without notice.

Hewlett-Packard's support hotline can help resolve problems with:

•setup

•installation

•configuration

•operation

For questions relating to operating systems or network configurations, contact your point of purchase or internal support department. For help with non-HP hardware or software, please contact the manufacturer of the other product.

before you call

Please try the following steps before you call HP Customer Support:

•Review the “installation problems” chapter in the user’s manual; for additional troubleshooting, see the “troubleshooting” module in the HP Photo & Imaging software Help.

•Review the troubleshooting information on the HP product support website.

when you call

If possible, be at the computer where the scanner is installed and have the following information ready when you call:

•serial number (found on the back or bottom of your scanner or under the scanner glass)

•product name (found on the scanner lid)

•date of purchase

obtain support

For information about your warranty, see warranty and specifications in the

in the United

electronic Help.

States

 

free telephone support for the duration of your warranty

Within the period of your warranty, telephone support is provided to you free of charge. If this is a long distance call for you, long distance charges will apply.

Call (208) 323-2551.

Our support staff is available from 6 am to 10 pm Mountain Time, Monday through Friday, and 9 am to 4 pm on Saturday.

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hp support