The HP All-in-One cannot receive faxes, but can send faxes

Solution

●If you are not using a distinctive ring service, check to make sure that the Answer Ring Pattern feature on your HP All-in-One is set to All Rings. For information, see Change the answer ring pattern (distinctive ringing).

●If Auto Answer is set to Off, you will need to receive faxes manually; otherwise, your HP All-in-One will not receive the fax. For information on receiving faxes manually, see Receive a fax manually.

●If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. For information on setting up your HP All-in-One when you have a voice mail service, see Fax setup. For information on receiving faxes manually, see Receive a fax manually.

●If you have a computer modem on the same phone line with your HP All-in- One, check to make sure that the computer modem software is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the HP All-in-One from receiving fax calls.

●If you have an answering machine on the same phone line with your HP All- in-One, you might have one of the following problems:

–Your answering machine might not be set up properly with your HP All- in-One.

–Your outgoing message might be too long or too loud to allow the HP All- in-One to detect fax tones, and the calling fax machine might disconnect.

–Your answering machine might hang up too quickly after the outgoing message plays if it does not detect someone trying to record a message, as when a fax is calling. This prevents the HP All-in-One from detecting the fax tones. This problem is most common with digital answering machines.

The following actions might help solve these problems:

–When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the HP All- in-One as described in Fax setup.

–Make sure your HP All-in-One is set to receive faxes automatically. For information on setting up your HP All-in-One to receive faxes automatically, see Set the answer mode.

–Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine. For more information, see Set the number of rings before answering.

–Disconnect the answering machine and then try receiving a fax. If you can receive a fax without the answering machine, the answering machine might be causing the problem.

–Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. There

Troubleshooting

User Guide

107

Page 109 Page 111
Page 110
Image 110
HP 5610xi, 5610v, 5605 manual HP All-in-One cannot receive faxes, but can send faxes
Page 109 Page 111

5610, 5610v, 5605, 5610xi specifications

The HP 5605, 5610v, and 5610xi are integral components of HP's versatile line of managed networking equipment, primarily aimed at delivering robust performance for small to medium-sized businesses. Built with a focus on reliability and efficiency, these models cater to the increasing demands of today's network environments.

One of the main features of the HP 5605 is its capacity as a Layer 3 switch, allowing for efficient management of traffic between multiple networks. With the potential to support Virtual LANs (VLANs), administrators can segment network traffic for better performance and security. The device is equipped with Gigabit Ethernet ports, enabling high-speed connectivity essential for data-intensive applications. Moreover, the HP 5605 provides advanced management features that allow for the customization of network settings to optimize performance per specific business requirements.

Meanwhile, the HP 5610v series enhances networking capabilities through its innovative technologies. It supports advanced routing protocols like Open Shortest Path First (OSPF) and Border Gateway Protocol (BGP), which are crucial for directing traffic efficiently across complex networks. The inclusion of Power over Ethernet (PoE) allows the connection of devices such as IP phones and wireless access points without needing additional power sources. Such conveniences streamline installation and reduce overhead costs.

The HP 5610xi model takes performance a notch higher with its expanded capabilities, tailored for growing networks. It boasts a higher throughput and supports additional features like IPv6 for future-proofing, recognizing the growing need for devices that can handle modern networking demands.

Security is a critical factor and these devices come equipped with various security features including Access Control Lists (ACLs) and options for encrypted connections. This ensures that sensitive data is well protected against unauthorized access.

Overall, the HP 5605, 5610v, and 5610xi are designed to offer reliability, high performance, and advanced functionalities suited to businesses operating in dynamic environments. Their capabilities to support a variety of traffic management protocols, along with the convenience of PoE, make them a valuable addition to any organizational network architecture. With easy management interfaces and robust security options, these models stand out as essential tools for modern networking challenges.
Top Page Image Contents