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Gepetto_RG.book Page 22 Wednesday, May 14, 2003 3:01 PM
english
Windows USB
problem The New Hardware Wizard did not finish.
possible cause | solution | |
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The Plug and Play | 1. | Cancel the New Hardware Wizard. |
operation did not | 2. | Remove the printer software CD from the |
complete. |
| drive. |
| 3. | |
|
| |
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| a. If nothing happens, select Start > Run, then click |
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| Browse. |
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| b. Browse to the HPPP |
|
| Open. |
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| c. Select Setup, then click Open. |
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| The setup.exe file appears in the Run dialog box. |
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| d. Click OK. |
| 4. | Follow the onscreen instructions to install the printer |
|
| software. |
|
|
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problem When I tried installing the printer software the installation stopped. When I tried installing again, the New Hardware Wizard was gone and the USB port was not
available.
possible causes
•Operating system terminated the installation before it was complete.
•The printer driver failed to install.
solution
1.Disconnect the USB cable from the computer, then restart the computer.
2.Close any virus protection or firewall protection programs or other software programs that are running on the computer.
Note: To close your
3.Connect the USB cable to the printer.
4.Insert the printer software CD into the computer’s
5.Follow the onscreen instructions to reinstall the printer software:
6.After the installation is finished, reactivate your virus protection or firewall protection programs.
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