Gepetto_RG.book Page 24 Wednesday, May 14, 2003 3:01 PM
english
hp support
support process
Follow these steps to troubleshoot the printer:
1.Search the user’s guide on your computer (see page 19).
2.Visit www.hp.com/support to:
•Check for software updates.
•Access online support pages.
•Send HP an email message for answers to your questions.
3.Call HP support.
Support options and availability vary by product, country/region, and language.
hp support by phone
free phone support period
One year of free phone support is available to North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of free phone support in Eastern Europe, Middle East, and Africa, please refer to www.hp.com/support.
For a list of support phone numbers, see the inside front cover of this guide.
Standard phone company charges apply.
placing a call
Call HP support while in front of the computer and printer. Be prepared to provide the following:
•The printer's model number (located on the label on the front of the printer)
•The printer's serial number (located on the bottom of the printer)
•The computer’s operating system
•The version of the printer driver
•Messages displayed at the time the situation occurred
•Answers to these questions:
•Has this situation happened before? Can you
•Did you add any new hardware or software on your computer around the time this situation began?
after the free phone support period
After the free phone support period, help is available from HP at an additional cost. Contact your HP dealer or call the support phone number for your country/region for support options.
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