4Getting Help When Things Go Wrong The printer software won’t install, what’s wrong? continued

What is the problem?

Possible cause

To solve the problem…

 

 

 

 

The software did not install

• There may be a conflict

1

Uninstall your printer software. Insert the

correctly.

with your virus protection

 

printer software CD into your computer,

 

program.

 

select Uninstall from the Installer, then

 

OR

 

repeat the installation procedure.

 

• There may be a conflict

2

Close any virus protection programs that

 

with another software

 

are active.

 

program.

3

If you have been using Apple’s

 

OR

 

QuickDraw GX software, turn it off. Your

 

• Your printer software

 

HP DeskJet printer is not compatible

 

didn’t install properly.

 

with QuickDraw GX.

 

 

4

Exit all of your software programs.

 

 

5

Reinstall the printer software. See the

 

 

 

“Install Printer Software” step on the

 

 

 

Quick Start Poster or see page 51 in this

 

 

 

User’s Guide.

 

 

If you are still having problems with the

 

 

software installation, call an HP authorized

 

 

dealer or HP Customer Care. For the phone

 

 

number of the HP Customer Care Center

 

 

nearest you, see page 43.

 

 

 

 

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