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What is the problem? | Possible cause | To solve the problem… | |
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The software did not install | • There may be a conflict | 1 | Uninstall your printer software. Insert the |
correctly. | with your virus protection |
| printer software CD into your computer, |
| program. |
| select Uninstall from the Installer, then |
| OR |
| repeat the installation procedure. |
| • There may be a conflict | 2 | Close any virus protection programs that |
| with another software |
| are active. |
| program. | 3 | If you have been using Apple’s |
| OR |
| QuickDraw GX software, turn it off. Your |
| • Your printer software |
| HP DeskJet printer is not compatible |
| didn’t install properly. |
| with QuickDraw GX. |
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| 4 | Exit all of your software programs. |
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| 5 | Reinstall the printer software. See the |
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| “Install Printer Software” step on the |
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| Quick Start Poster or see page 51 in this |
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| User’s Guide. |
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| If you are still having problems with the | |
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| software installation, call an HP authorized | |
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| dealer or HP Customer Care. For the phone | |
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| number of the HP Customer Care Center | |
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| nearest you, see page 43. | |
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