4Getting Help When Things Go Wrong
Why won’t it print? continuedWhat is the problem? | Possible cause | To solve the problem… | |||
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| You may be out of ink. | 1 | Lift the printer’s cover and verify that the |
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| A blank page came |
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| print cartridges are installed properly. |
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| 2 | If you are out of ink, replace the print | |
out of the printer. |
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| cartridge. See “Replacing Print | |||
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| 3 | Print your document again. |
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| You may have forgotten to | Make sure you have removed the protective | |
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| remove the vinyl tape from | piece of vinyl tape on each of the print | |
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| the print cartridge. | cartridges. See “Replacing Print Cartridges” | |
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| You may be trying to print | 1 | Save the fax in a graphic format, such as |
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| a fax. |
| TIFF. |
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| 2 | Place it in a word processing document |
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| and print it from there. |
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The printer is really slow. | Your computer may have less | 1 | Check the amount of RAM and | ||
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| than the minimum system |
| processor speed in your computer. See |
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| requirements. |
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| 2 | Free up some space on your hard drive. |
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| Having less than 100 MB of free space |
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| on your computer’s hard drive can mean |
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| longer processing times. |
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| Too many software programs | Close all unnecessary software programs. | |
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| may be running at the same |
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| time. |
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| You may be using outdated | Check the printer driver you are using. Be sure | |
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| printer software. | to check the HP web site at http:// | |
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| www.hp.com/support/home_products for | |
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| the most recent software updates. | |
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| You may be printing a | Be patient. Large, complex documents | |
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| complex document | containing graphics or photographs print | |
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| containing graphics or | slower than | |
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| photographs. |
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