4Getting Help When Things Go Wrong

Is there a problem with your printout? continued

What is the problem?

Possible cause

To solve the problem…

 

 

 

 

 

 

 

 

 

 

You may have forgotten to

Make sure that you have removed the

 

 

 

 

 

 

Print quality is poor.

remove the vinyl tape from

protective piece of vinyl tape on each of the

 

 

the print cartridge.

print cartridges. See “Replacing Print

(continued)

 

Cartridges” on page 27.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

You may have the incorrect

Click the Revert to Defaults button in the

 

 

 

 

“Image” setting in the Color

Color panel of the Print dialog box. See

 

 

 

 

panel of the Print dialog box.

“Color” on page 11.

 

 

 

 

 

 

 

 

 

 

Your print cartridges may be

If the color and black ink aren’t lining up on

 

 

 

 

out of alignment.

the printed page, go to the HP DeskJet

 

 

 

 

 

Utility located in the Utilities folder in your

 

 

 

 

 

hard drive’s main directory. Click the

 

 

 

 

 

Calibrate panel, then click the Align button.

 

 

 

 

 

See “HP DeskJet Utility Window” on page 25.

 

 

 

 

 

Binding margin appears in

You may have selected the

• Make sure you have selected the correct

the wrong place when

wrong paper orientation.

Binding option in the Layout panel of the

trying to do Two-Sided

 

Print dialog box. See “Layout” on page 10.

Printing.

 

 

 

 

 

 

 

 

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