4Getting Help When Things Go Wrong
Why won’t it print?What is the problem? | Possible cause | To solve the problem… |
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No page came out of the printer.
Power may be off or there | 1 | Make sure the power is on. | |||||||||
may be a loose connection. | 2 | Make sure that all cable connections | |||||||||
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You may not have any paper | |||||||||||
in the IN tray. | IN tray correctly. | ||||||||||
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The printer’s top cover may be | Close the printer’s top cover. | ||||||||||
open. |
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A problem may exist with one | If the Resume light is flashing, lift the | ||||||||||
of the print cartridges. | |||||||||||
printer’s cover, verify that the print cartridges | |||||||||||
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The printer may be slow. | If the Power |
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| in the process of printing. Be patient. | ||||||||
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The printer is waiting for you | If the Resume |
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to press the Resume |
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button. |
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There may be a paper jam. | 1 | Turn off the printer, open the top cover, | |||||||||
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| and remove the OUT tray. | |||||||
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| 2 | Pull the paper out of either the IN tray or | |||||||
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| the OUT tray. Remove all torn pieces of | |||||||
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| paper from the printer. | |||||||
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| 3 | Reload the paper in the IN tray. | |||||||
4Replace the OUT tray and close the top cover. Turn on the printer.
5Press the Resume 
button on the front of the printer.
6If you were printing labels, make sure a label did not become unglued from the label sheet while going through the printer.
7If the paper jam has cleared, print your document again.
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