4Getting Help When Things Go Wrong

What do the flashing lights mean?

What is the problem?

Possible cause

To solve the problem…

 

 

 

 

 

 

 

 

The Power

 

 

light is

Your printer may be receiving

Be patient, your computer is processing the

 

 

 

 

data.

print job.

 

flashing.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The Resume

 

 

light is

You may be out of paper.

1

Insert paper.

 

 

 

 

 

 

 

2

Press the Resume

 

button.

flashing.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

You may have a paper jam.

1

Turn off the printer, open the top cover,

 

 

 

 

 

 

 

and remove the OUT tray.

 

 

 

 

 

 

2

Pull the paper out of either the IN tray or

 

 

 

 

 

 

 

the OUT tray. Remove all torn pieces of

 

 

 

 

 

 

 

paper from the printer.

 

 

 

 

 

 

3

Reload the paper in the IN tray.

 

 

 

 

 

 

4

Replace the OUT tray and close the top

 

 

 

 

 

 

 

cover. Turn on the printer.

 

 

 

 

 

 

5

Press the Resume

 

button on the front

 

 

 

 

 

 

 

of the printer.

 

 

 

 

 

 

 

6

If you were printing labels, make sure a

 

 

 

 

 

 

 

label did not become unglued from the

 

 

 

 

 

 

 

label sheet while going through the

 

 

 

 

 

 

 

printer.

 

 

 

 

 

 

 

7

If the paper jam has cleared, print your

 

 

 

 

 

 

 

document again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

You may be printing a two-

1

Follow the on-screen directions for how

 

 

 

 

 

sided document by hand and

 

to insert the paper.

 

 

 

 

 

 

the first side has finished

2

Press the Resume

 

button.

 

 

 

 

 

printing.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The top cover may be open.

Close the top cover.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

There may be a problem with

1

Lift the printer’s cover and verify that the

 

 

 

 

 

one of the print cartridges.

 

print cartridges are installed properly.

 

 

 

 

 

 

2

If you are out of ink, replace the print

 

 

 

 

 

 

 

cartridge. See “Replacing Print

 

 

 

 

 

 

 

Cartridges” on page 27.

 

 

 

 

 

 

3

Print your document again.

 

 

 

 

 

 

 

 

 

 

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