![](/images/backgrounds/286959/hp-deskjet-640c-users-manual-54879444x1.png)
4Getting Help When Things Go Wrong
![](/images/backgrounds/286959/hp-deskjet-640c-users-manual-54879444xi2.png)
What is the problem? | Possible cause | To solve the problem… | |||||||
|
|
|
|
|
|
|
| ||
The Power |
|
| light is | Your printer may be receiving | Be patient, your computer is processing the | ||||
|
| ||||||||
|
| data. | print job. |
| |||||
flashing. |
|
|
| ||||||
|
|
|
|
|
|
| |||
|
|
|
|
|
|
|
|
|
|
The Resume |
|
| light is | You may be out of paper. | 1 | Insert paper. |
| ||
|
|
| |||||||
|
|
| 2 | Press the Resume |
| button. | |||
flashing. |
|
|
|
| |||||
|
|
|
|
|
|
| |||
|
|
|
|
|
|
|
|
| |
|
|
|
|
| You may have a paper jam. | 1 | Turn off the printer, open the top cover, | ||
|
|
|
|
|
|
| and remove the OUT tray. | ||
|
|
|
|
|
| 2 | Pull the paper out of either the IN tray or | ||
|
|
|
|
|
|
| the OUT tray. Remove all torn pieces of | ||
|
|
|
|
|
|
| paper from the printer. | ||
|
|
|
|
|
| 3 | Reload the paper in the IN tray. | ||
|
|
|
|
|
| 4 | Replace the OUT tray and close the top | ||
|
|
|
|
|
|
| cover. Turn on the printer. | ||
|
|
|
|
|
| 5 | Press the Resume |
| button on the front |
|
|
|
|
|
|
| of the printer. |
| |
|
|
|
|
|
| 6 | If you were printing labels, make sure a | ||
|
|
|
|
|
|
| label did not become unglued from the | ||
|
|
|
|
|
|
| label sheet while going through the | ||
|
|
|
|
|
|
| printer. |
| |
|
|
|
|
|
| 7 | If the paper jam has cleared, print your | ||
|
|
|
|
|
|
| document again. |
| |
|
|
|
|
|
|
|
|
| |
|
|
|
|
| You may be printing a two- | 1 | Follow the | ||
|
|
|
|
| sided document by hand and |
| to insert the paper. |
| |
|
|
|
|
| the first side has finished | 2 | Press the Resume |
| button. |
|
|
|
|
| printing. |
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
| The top cover may be open. | Close the top cover. |
| ||
|
|
|
|
|
|
|
|
| |
|
|
|
|
| There may be a problem with | 1 | Lift the printer’s cover and verify that the | ||
|
|
|
|
| one of the print cartridges. |
| print cartridges are installed properly. | ||
|
|
|
|
|
| 2 | If you are out of ink, replace the print | ||
|
|
|
|
|
|
| cartridge. See “Replacing Print | ||
|
|
|
|
|
|
| |||
|
|
|
|
|
| 3 | Print your document again. | ||
|
|
|
|
|
|
|
|
|
|
37