Troubleshooting
Contacting technical support
For the fastest possible resolution of your problem, have the computer and the following information available when you call or
■Product name located on the display or keyboard.
■Serial number (s/n) listed on the service tag.
The service tag label is on the bottom of the computer.
■Date the computer was purchased.
■Conditions under which the problem occurred.
■Error messages that have been displayed.
■The manufacturer and model of the printer or other accessories connected to the computer.
■Operating system version number and registration number.
On some models, the registration number may be identified in the Operating System table as the Product Id.
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