Maintenance & Service Guide
 Product notice
Maintenance & Service Guide
 Iii
Safety warning notice
 Iv Safety warning notice
 Table of contents
 
Misc parts Cables Drives Sequential Part Number Listing
 Downloading HP PC Hardware Diagnostics to a USB device
Why run HP PC Hardware Diagnostics Uefi
 Viii
Backup and Recovery 122
 Standard configuration features
Product features
 Front panel components
Product features
 Rear panel components EliteDesk
 Rear panel components ProDesk
 Serial number location
 Activating the Windows operating system
Activating and Customizing the Software
Activating and customizing the software in Windows
 Customizing the monitor display
Downloading Windows 7 updates
Installing or upgrading device drivers
 Click Settings Change PC Settings
Downloading Windows 8 updates
 Electrostatic discharge information
 Relative Humidity Event 55% 40% 10%
Generating static
Preventing electrostatic damage to equipment
 Static Shielding Protection Levels
Personal grounding methods and equipment
Grounding the work area
Recommended materials and equipment
 Operating guidelines
 Routine care
General cleaning safety precautions
Cleaning the Computer Case
Cleaning the keyboard
 Tools and software Requirements
Service considerations
Cleaning the monitor
Cleaning the mouse
 Hard Drives
Cables and connectors
Diagnostics software Tamper-resistant T-15 wrench
Screws
 Sata hard drives
Lithium coin cell battery
Serial ATA Hard Drive Characteristics
 Sata data cable
Sata hard drive cables
Smart ATA drives
Cable management
 Illustrated parts catalog
Illustrated parts catalog
 Keyboards
Power supply, 65W
Description Spare part number Stand
 Item Description Spare part number
Misc parts
 Mouse
Cables
Description Spare part number Wlan modules
 Spare part Description Number
Drives
Sequential Part Number Listing
 Thermal material
 Illustrated parts catalog
 Preparing to disassemble the computer
Removal and Replacement Procedures
 Description Spare part number Access panel 768428-001
Access panel
 Changing from desktop to tower configuration
 Description Spare part number
Hard drive
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Page
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 Description Spare part number Speaker 762420-001
Speaker
Page
 Front bezel
 DDR3-SDRAM SODIMMs
Memory
SODIMMs
 Description System Board Label Socket Color
Populating Sodimm sockets
 Installing SODIMMs
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Page
 Replacing the battery
 Type
 Type
 Description Spare part number Heat sink 768426-001
Heat sink
 Processor
 Carefully lift the processor from the socket Processor
 Description Spare part number Fan 768424-001
Fan
 Drive cage
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 Wlan module
Page
 Solid-State Drive
Page
 External connection antennas select models only
Page
Page
 Removal and Replacement Procedures
 System boards for use in ProDesk 600 models
System board
 Updating Smbios Information
 Setup Field Name Comment Label
System ID Setup
 Description Spare part number Wlan antennas 768432-001
Wlan antennas
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Page
Page
 Computer Setup F10 Utilities
Computer Setup F10 Utility
 Computer Setup F10 Utilities
Using Computer Setup F10 Utilities
 Computer Setup F10 Utility
Computer Setup-File
 Option Description Device
Computer Setup-Storage
Configuration
 Storage Options Sata Emulation
Removable Media Boot
Boot Order
Shortcut to Temporarily Override Boot Order
 Computer Setup-Security
 System IDs
Network Boot
Master Boot Record
Slot Security
 System Security
 DriveLock Security
Secure Boot
 Management
Computer Setup-Power
Option Description OS Power
Hardware Power
 Option Heading Power-On Options
Computer Setup-Advanced
 Device Options
Bios Power-On
Onboard Devices
Bus Options
 Policy
Connected Bios
Operations
Option ROM Launch
 Ethernet Connection
Recovering the Configuration Settings
Update Bios via
Network
 How to access and run HP PC Hardware Diagnostics Uefi
HP PC Hardware Diagnostics
Why run HP PC Hardware Diagnostics Uefi
 Downloading HP PC Hardware Diagnostics to a USB device
 Safety and Comfort Before You Call for Technical Support
Troubleshooting Without Diagnostics
 Helpful Hints
Page
 Select Control Panel
Solving General Problems
1Solving General Problems
Computer date and time display is incorrect Cause Solution
 Advanced Device Options
There is no sound or sound volume is too low Cause Solution
Cannot remove computer cover or rear cover Cause Solution
Poor performance Cause Solution
 Under Windows System, click Run
Go to Start All Programs Accessories
Run
All apps icon
 Processor fan or other system fan spins. If the fan
 Power supply shuts down intermittently Cause Solution
Solving Power Problems
2Solving Power Problems
 Some models, is set to the appropriate voltage. Proper
 3Solving Hard Drive Problems
Solving Hard Drive Problems
 Computer will not boot from hard drive Cause Solution
Advanced Power-On Options
Nonsystem disk/NTLDR missing message Cause Solution
Storage Boot Order list
 Computer seems to be locked up Cause Solution
Device Configuration
 Can not write to the media card Cause Solution
Solving Media Card Reader Problems
4Solving Media Card Reader Problems
 Explorer from the list of applications. Expand Computer
 Select Adjust screen resolution
Solving Display Problems
5Solving Display Problems
Blank screen no video Cause Solution
 Solving Display Problems
 Select ImageControl/ Horizontal Position or Vertical
Dim characters Cause Solution
Image is not centered Cause Solution
 Out of Range displays on screen Cause Solution
 Support
Certain typed symbols do not appear correct Cause Solution
 Device Security System Audio
Solving Audio Problems
6Solving Audio Problems
Sound cuts in and out Cause Solution
 Control Panel, and then select Device Manager
100 Troubleshooting Without Diagnostics
Line-in jack is not functioning properly Cause Solution
 Control Panel , and then select Device Manager
Solving Printer Problems
7Solving Printer Problems
 Printer will not print Cause Solution
102 Troubleshooting Without Diagnostics
Printer will not turn on Cause Solution
Printer prints garbled information Cause Solution
 8Solving Keyboard Problems
Solving Keyboard and Mouse Problems
Solving Keyboard and Mouse Problems 103
 9Solving Mouse Problems
104 Troubleshooting Without Diagnostics
 Security USB Security
Solving Hardware Installation Problems
Solving Hardware Installation Problems 105
10Solving Hardware Installation Problems
 Computer will not start Cause Solution
106 Troubleshooting Without Diagnostics
 Wake-on-LAN feature is not functioning Cause Solution
Solving Network Problems
11Solving Network Problems
 108 Troubleshooting Without Diagnostics
 Manager
Network status link light never flashes Cause Solution
 Diagnostics reports a failure Cause Solution
110 Troubleshooting Without Diagnostics
 New network card will not boot Cause Solution
Solving Memory Problems
 Memory count during Post is wrong Cause Solution
112 Troubleshooting Without Diagnostics
12Solving Memory Problems
Out of memory error Cause Solution
 Cause Solution
Solving Processor Problems
13Solving Processor Problems
Poor performance is experienced Cause Solution
 Security Network Boot
Solving CD-ROM and DVD Problems
114 Troubleshooting Without Diagnostics
14Solving CD-ROM and DVD Problems
 Cannot eject compact disc tray-load unit Cause Solution
Movie will not play in the DVD drive Cause Solution
 USB flash drive not found identified Cause Solution
Solving USB Flash Drive Problems
116 Troubleshooting Without Diagnostics
15Solving USB Flash Drive Problems
 Are set to Enabled in Security USB Security
Solving Front Panel Component Problems
Solving Front Panel Component Problems 117
 Select Start Control Panel
Solving Internet Access Problems
118 Troubleshooting Without Diagnostics
Unable to connect to the Internet Cause Solution
 ROM issue Post error has occurred
Solving Software Problems
 System files may be damaged
120 Troubleshooting Without Diagnostics
 Contacting Customer Support
 System Restore
Backup and Recovery
Restoring and recovering in Windows
 Restoring and recovering in Windows 7
System Recovery
 System Recovery when Windows is not responding
 Creating recovery media
 Using recovery media
 Backing up your information
Backup and recovery in Windows
 Using the Windows recovery tools
Performing a system recovery
 Follow the on-screen instructions
Using f11 recovery tools
Page
 Post Error Messages
 Control panel message Description Recommended action
Post Error Messages
Post Numeric Codes and Text Messages
1Numeric Codes and Text Messages
 Post Numeric Codes and Text Messages
 Verify monitor is attached and turned
 Drivelock Security. For each listed
Change Storage Storage Options
Sata Emulation to IDE, and select File
Save Changes and Exit. Reenter
 Post Error Messages
 If the error persists, update to the latest
 Bios version and ME firmware version
 Keyboard failure while Network Server
 Possible Cause Recommended Action
Interpreting Post diagnostic front panel LEDs
2Diagnostic front panel LEDs and audible codes
Activity
 For systems with integrated graphics, replace
 Install a TXT capable processor
 Cmos
Password Security and Resetting
 Password Security and Resetting Cmos
Establishing a Setup or Power-on password
 Resetting the Setup and Power-on password
 Clearing and resetting the Cmos
 Cmos button
Locate, press, and hold the Cmos button in for five seconds
 General requirements
Power Cord Set Requirements
Japanese Power Cord Requirements
 Country Accrediting Agency
Country-specific requirements
Country-specific requirements 149
 Appendix B Statement of Volatility-HP EliteDesk 800 G1
Statement of Volatility-HP EliteDesk 800 G1
Page
 Appendix C Statement of Volatility-HP ProDesk 600 G1
Statement of Volatility-HP ProDesk 600 G1
Page
 Temperature Range
Specifications
Appendix D Specifications
Approximate Weight
 Maximum Altitude unpressurized
Power Supply
Max Operating Power
155
 Cmos
Index
 Preparing to disassemble
Hard drive Resetting
Connectors on system board
Fan Front bezel Heat sink