Maintenance & Service Guide
 Maintenance & Service Guide
Product notice
 Safety warning notice
Iii
 Iv Safety warning notice
 Table of contents
 Misc parts Cables Drives Sequential Part Number Listing
 Why run HP PC Hardware Diagnostics Uefi
Downloading HP PC Hardware Diagnostics to a USB device
 Backup and Recovery 122
Viii
 Product features
Standard configuration features
 Product features
Front panel components
 Rear panel components EliteDesk
 Rear panel components ProDesk
 Serial number location
 Activating the Windows operating system
Activating and Customizing the Software
Activating and customizing the software in Windows
 Customizing the monitor display
Downloading Windows 7 updates
Installing or upgrading device drivers
 Downloading Windows 8 updates
Click Settings Change PC Settings
 Electrostatic discharge information
 Relative Humidity Event 55% 40% 10%
Generating static
Preventing electrostatic damage to equipment
 Personal grounding methods and equipment
Grounding the work area
Recommended materials and equipment
Static Shielding Protection Levels
 Operating guidelines
 General cleaning safety precautions
Cleaning the Computer Case
Cleaning the keyboard
Routine care
 Service considerations
Cleaning the monitor
Cleaning the mouse
Tools and software Requirements
 Cables and connectors
Diagnostics software Tamper-resistant T-15 wrench
Screws
Hard Drives
 Sata hard drives
Lithium coin cell battery
Serial ATA Hard Drive Characteristics
 Sata hard drive cables
Smart ATA drives
Cable management
Sata data cable
 Illustrated parts catalog
Illustrated parts catalog
 Keyboards
Power supply, 65W
Description Spare part number Stand
 Misc parts
Item Description Spare part number
 Mouse
Cables
Description Spare part number Wlan modules
 Spare part Description Number
Drives
Sequential Part Number Listing
 Thermal material
 Illustrated parts catalog
 Removal and Replacement Procedures
Preparing to disassemble the computer
 Access panel
Description Spare part number Access panel 768428-001
 Changing from desktop to tower configuration
 Hard drive
Description Spare part number
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 Speaker
Description Spare part number Speaker 762420-001
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 Front bezel
 DDR3-SDRAM SODIMMs
Memory
SODIMMs
 Populating Sodimm sockets
Description System Board Label Socket Color
 Installing SODIMMs
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 Replacing the battery
 Type
 Type
 Heat sink
Description Spare part number Heat sink 768426-001
 Processor
 Carefully lift the processor from the socket Processor
 Fan
Description Spare part number Fan 768424-001
 Drive cage
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 Wlan module
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 Solid-State Drive
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 External connection antennas select models only
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 Removal and Replacement Procedures
 System board
System boards for use in ProDesk 600 models
 Updating Smbios Information
 System ID Setup
Setup Field Name Comment Label
 Wlan antennas
Description Spare part number Wlan antennas 768432-001
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 Computer Setup F10 Utility
Computer Setup F10 Utilities
 Using Computer Setup F10 Utilities
Computer Setup F10 Utilities
 Computer Setup-File
Computer Setup F10 Utility
 Option Description Device
Computer Setup-Storage
Configuration
 Removable Media Boot
Boot Order
Shortcut to Temporarily Override Boot Order
Storage Options Sata Emulation
 Computer Setup-Security
 Network Boot
Master Boot Record
Slot Security
System IDs
 System Security
 Secure Boot
DriveLock Security
 Computer Setup-Power
Option Description OS Power
Hardware Power
Management
 Computer Setup-Advanced
Option Heading Power-On Options
 Bios Power-On
Onboard Devices
Bus Options
Device Options
 Connected Bios
Operations
Option ROM Launch
Policy
 Recovering the Configuration Settings
Update Bios via
Network
Ethernet Connection
 How to access and run HP PC Hardware Diagnostics Uefi
HP PC Hardware Diagnostics
Why run HP PC Hardware Diagnostics Uefi
 Downloading HP PC Hardware Diagnostics to a USB device
 Troubleshooting Without Diagnostics
Safety and Comfort Before You Call for Technical Support
 Helpful Hints
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 Solving General Problems
1Solving General Problems
Computer date and time display is incorrect Cause Solution
Select Control Panel
 There is no sound or sound volume is too low Cause Solution
Cannot remove computer cover or rear cover Cause Solution
Poor performance Cause Solution
Advanced Device Options
 Go to Start All Programs Accessories
Run
All apps icon
Under Windows System, click Run
 Processor fan or other system fan spins. If the fan
 Power supply shuts down intermittently Cause Solution
Solving Power Problems
2Solving Power Problems
 Some models, is set to the appropriate voltage. Proper
 Solving Hard Drive Problems
3Solving Hard Drive Problems
 Advanced Power-On Options
Nonsystem disk/NTLDR missing message Cause Solution
Storage Boot Order list
Computer will not boot from hard drive Cause Solution
 Device Configuration
Computer seems to be locked up Cause Solution
 Can not write to the media card Cause Solution
Solving Media Card Reader Problems
4Solving Media Card Reader Problems
 Explorer from the list of applications. Expand Computer
 Solving Display Problems
5Solving Display Problems
Blank screen no video Cause Solution
Select Adjust screen resolution
 Solving Display Problems
 Select ImageControl/ Horizontal Position or Vertical
Dim characters Cause Solution
Image is not centered Cause Solution
 Out of Range displays on screen Cause Solution
 Certain typed symbols do not appear correct Cause Solution
Support
 Solving Audio Problems
6Solving Audio Problems
Sound cuts in and out Cause Solution
Device Security System Audio
 Control Panel, and then select Device Manager
100 Troubleshooting Without Diagnostics
Line-in jack is not functioning properly Cause Solution
 Control Panel , and then select Device Manager
Solving Printer Problems
7Solving Printer Problems
 102 Troubleshooting Without Diagnostics
Printer will not turn on Cause Solution
Printer prints garbled information Cause Solution
Printer will not print Cause Solution
 8Solving Keyboard Problems
Solving Keyboard and Mouse Problems
Solving Keyboard and Mouse Problems 103
 104 Troubleshooting Without Diagnostics
9Solving Mouse Problems
 Solving Hardware Installation Problems
Solving Hardware Installation Problems 105
10Solving Hardware Installation Problems
Security USB Security
 106 Troubleshooting Without Diagnostics
Computer will not start Cause Solution
 Wake-on-LAN feature is not functioning Cause Solution
Solving Network Problems
11Solving Network Problems
 108 Troubleshooting Without Diagnostics
 Network status link light never flashes Cause Solution
Manager
 110 Troubleshooting Without Diagnostics
Diagnostics reports a failure Cause Solution
 Solving Memory Problems
New network card will not boot Cause Solution
 112 Troubleshooting Without Diagnostics
12Solving Memory Problems
Out of memory error Cause Solution
Memory count during Post is wrong Cause Solution
 Solving Processor Problems
13Solving Processor Problems
Poor performance is experienced Cause Solution
Cause Solution
 Solving CD-ROM and DVD Problems
114 Troubleshooting Without Diagnostics
14Solving CD-ROM and DVD Problems
Security Network Boot
 Movie will not play in the DVD drive Cause Solution
Cannot eject compact disc tray-load unit Cause Solution
 Solving USB Flash Drive Problems
116 Troubleshooting Without Diagnostics
15Solving USB Flash Drive Problems
USB flash drive not found identified Cause Solution
 Are set to Enabled in Security USB Security
Solving Front Panel Component Problems
Solving Front Panel Component Problems 117
 Solving Internet Access Problems
118 Troubleshooting Without Diagnostics
Unable to connect to the Internet Cause Solution
Select Start Control Panel
 Solving Software Problems
ROM issue Post error has occurred
 120 Troubleshooting Without Diagnostics
System files may be damaged
 Contacting Customer Support
 System Restore
Backup and Recovery
Restoring and recovering in Windows
 System Recovery
Restoring and recovering in Windows 7
 System Recovery when Windows is not responding
 Creating recovery media
 Using recovery media
 Backup and recovery in Windows
Backing up your information
 Performing a system recovery
Using the Windows recovery tools
 Using f11 recovery tools
Follow the on-screen instructions
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 Post Error Messages
 Post Error Messages
Post Numeric Codes and Text Messages
1Numeric Codes and Text Messages
Control panel message Description Recommended action
 Post Numeric Codes and Text Messages
 Verify monitor is attached and turned
 Change Storage Storage Options
Sata Emulation to IDE, and select File
Save Changes and Exit. Reenter
Drivelock Security. For each listed
 Post Error Messages
 If the error persists, update to the latest
 Bios version and ME firmware version
 Keyboard failure while Network Server
 Interpreting Post diagnostic front panel LEDs
2Diagnostic front panel LEDs and audible codes
Activity
Possible Cause Recommended Action
 For systems with integrated graphics, replace
 Install a TXT capable processor
 Password Security and Resetting
Cmos
 Establishing a Setup or Power-on password
Password Security and Resetting Cmos
 Resetting the Setup and Power-on password
 Clearing and resetting the Cmos
 Locate, press, and hold the Cmos button in for five seconds
Cmos button
 General requirements
Power Cord Set Requirements
Japanese Power Cord Requirements
 Country Accrediting Agency
Country-specific requirements
Country-specific requirements 149
 Statement of Volatility-HP EliteDesk 800 G1
Appendix B Statement of Volatility-HP EliteDesk 800 G1
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 Statement of Volatility-HP ProDesk 600 G1
Appendix C Statement of Volatility-HP ProDesk 600 G1
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 Specifications
Appendix D Specifications
Approximate Weight
Temperature Range
 Power Supply
Max Operating Power
155
Maximum Altitude unpressurized
 Index
Cmos
 Hard drive Resetting
Connectors on system board
Fan Front bezel Heat sink
Preparing to disassemble