Maintenance & Service Guide
Maintenance & Service Guide
Product notice
Safety warning notice
Iii
Iv Safety warning notice
Table of contents
Misc parts Cables Drives Sequential Part Number Listing
Why run HP PC Hardware Diagnostics Uefi
Downloading HP PC Hardware Diagnostics to a USB device
Backup and Recovery 122
Viii
Product features
Standard configuration features
Product features
Front panel components
Rear panel components EliteDesk
Rear panel components ProDesk
Serial number location
Activating the Windows operating system
Activating and Customizing the Software
Activating and customizing the software in Windows
Customizing the monitor display
Downloading Windows 7 updates
Installing or upgrading device drivers
Downloading Windows 8 updates
Click Settings Change PC Settings
Electrostatic discharge information
Relative Humidity Event 55% 40% 10%
Generating static
Preventing electrostatic damage to equipment
Personal grounding methods and equipment
Grounding the work area
Recommended materials and equipment
Static Shielding Protection Levels
Operating guidelines
General cleaning safety precautions
Cleaning the Computer Case
Cleaning the keyboard
Routine care
Service considerations
Cleaning the monitor
Cleaning the mouse
Tools and software Requirements
Cables and connectors
Diagnostics software Tamper-resistant T-15 wrench
Screws
Hard Drives
Sata hard drives
Lithium coin cell battery
Serial ATA Hard Drive Characteristics
Sata hard drive cables
Smart ATA drives
Cable management
Sata data cable
Illustrated parts catalog
Illustrated parts catalog
Keyboards
Power supply, 65W
Description Spare part number Stand
Misc parts
Item Description Spare part number
Mouse
Cables
Description Spare part number Wlan modules
Spare part Description Number
Drives
Sequential Part Number Listing
Thermal material
Illustrated parts catalog
Removal and Replacement Procedures
Preparing to disassemble the computer
Access panel
Description Spare part number Access panel 768428-001
Changing from desktop to tower configuration
Hard drive
Description Spare part number
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Speaker
Description Spare part number Speaker 762420-001
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Front bezel
DDR3-SDRAM SODIMMs
Memory
SODIMMs
Populating Sodimm sockets
Description System Board Label Socket Color
Installing SODIMMs
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Replacing the battery
Type
Type
Heat sink
Description Spare part number Heat sink 768426-001
Processor
Carefully lift the processor from the socket Processor
Fan
Description Spare part number Fan 768424-001
Drive cage
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Wlan module
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Solid-State Drive
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External connection antennas select models only
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Removal and Replacement Procedures
System board
System boards for use in ProDesk 600 models
Updating Smbios Information
System ID Setup
Setup Field Name Comment Label
Wlan antennas
Description Spare part number Wlan antennas 768432-001
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Computer Setup F10 Utility
Computer Setup F10 Utilities
Using Computer Setup F10 Utilities
Computer Setup F10 Utilities
Computer Setup-File
Computer Setup F10 Utility
Option Description Device
Computer Setup-Storage
Configuration
Removable Media Boot
Boot Order
Shortcut to Temporarily Override Boot Order
Storage Options Sata Emulation
Computer Setup-Security
Network Boot
Master Boot Record
Slot Security
System IDs
System Security
Secure Boot
DriveLock Security
Computer Setup-Power
Option Description OS Power
Hardware Power
Management
Computer Setup-Advanced
Option Heading Power-On Options
Bios Power-On
Onboard Devices
Bus Options
Device Options
Connected Bios
Operations
Option ROM Launch
Policy
Recovering the Configuration Settings
Update Bios via
Network
Ethernet Connection
How to access and run HP PC Hardware Diagnostics Uefi
HP PC Hardware Diagnostics
Why run HP PC Hardware Diagnostics Uefi
Downloading HP PC Hardware Diagnostics to a USB device
Troubleshooting Without Diagnostics
Safety and Comfort Before You Call for Technical Support
Helpful Hints
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Solving General Problems
1Solving General Problems
Computer date and time display is incorrect Cause Solution
Select Control Panel
There is no sound or sound volume is too low Cause Solution
Cannot remove computer cover or rear cover Cause Solution
Poor performance Cause Solution
Advanced Device Options
Go to Start All Programs Accessories
Run
All apps icon
Under Windows System, click Run
Processor fan or other system fan spins. If the fan
Power supply shuts down intermittently Cause Solution
Solving Power Problems
2Solving Power Problems
Some models, is set to the appropriate voltage. Proper
Solving Hard Drive Problems
3Solving Hard Drive Problems
Advanced Power-On Options
Nonsystem disk/NTLDR missing message Cause Solution
Storage Boot Order list
Computer will not boot from hard drive Cause Solution
Device Configuration
Computer seems to be locked up Cause Solution
Can not write to the media card Cause Solution
Solving Media Card Reader Problems
4Solving Media Card Reader Problems
Explorer from the list of applications. Expand Computer
Solving Display Problems
5Solving Display Problems
Blank screen no video Cause Solution
Select Adjust screen resolution
Solving Display Problems
Select ImageControl/ Horizontal Position or Vertical
Dim characters Cause Solution
Image is not centered Cause Solution
Out of Range displays on screen Cause Solution
Certain typed symbols do not appear correct Cause Solution
Support
Solving Audio Problems
6Solving Audio Problems
Sound cuts in and out Cause Solution
Device Security System Audio
Control Panel, and then select Device Manager
100 Troubleshooting Without Diagnostics
Line-in jack is not functioning properly Cause Solution
Control Panel , and then select Device Manager
Solving Printer Problems
7Solving Printer Problems
102 Troubleshooting Without Diagnostics
Printer will not turn on Cause Solution
Printer prints garbled information Cause Solution
Printer will not print Cause Solution
8Solving Keyboard Problems
Solving Keyboard and Mouse Problems
Solving Keyboard and Mouse Problems 103
104 Troubleshooting Without Diagnostics
9Solving Mouse Problems
Solving Hardware Installation Problems
Solving Hardware Installation Problems 105
10Solving Hardware Installation Problems
Security USB Security
106 Troubleshooting Without Diagnostics
Computer will not start Cause Solution
Wake-on-LAN feature is not functioning Cause Solution
Solving Network Problems
11Solving Network Problems
108 Troubleshooting Without Diagnostics
Network status link light never flashes Cause Solution
Manager
110 Troubleshooting Without Diagnostics
Diagnostics reports a failure Cause Solution
Solving Memory Problems
New network card will not boot Cause Solution
112 Troubleshooting Without Diagnostics
12Solving Memory Problems
Out of memory error Cause Solution
Memory count during Post is wrong Cause Solution
Solving Processor Problems
13Solving Processor Problems
Poor performance is experienced Cause Solution
Cause Solution
Solving CD-ROM and DVD Problems
114 Troubleshooting Without Diagnostics
14Solving CD-ROM and DVD Problems
Security Network Boot
Movie will not play in the DVD drive Cause Solution
Cannot eject compact disc tray-load unit Cause Solution
Solving USB Flash Drive Problems
116 Troubleshooting Without Diagnostics
15Solving USB Flash Drive Problems
USB flash drive not found identified Cause Solution
Are set to Enabled in Security USB Security
Solving Front Panel Component Problems
Solving Front Panel Component Problems 117
Solving Internet Access Problems
118 Troubleshooting Without Diagnostics
Unable to connect to the Internet Cause Solution
Select Start Control Panel
Solving Software Problems
ROM issue Post error has occurred
120 Troubleshooting Without Diagnostics
System files may be damaged
Contacting Customer Support
System Restore
Backup and Recovery
Restoring and recovering in Windows
System Recovery
Restoring and recovering in Windows 7
System Recovery when Windows is not responding
Creating recovery media
Using recovery media
Backup and recovery in Windows
Backing up your information
Performing a system recovery
Using the Windows recovery tools
Using f11 recovery tools
Follow the on-screen instructions
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Post Error Messages
Post Error Messages
Post Numeric Codes and Text Messages
1Numeric Codes and Text Messages
Control panel message Description Recommended action
Post Numeric Codes and Text Messages
Verify monitor is attached and turned
Change Storage Storage Options
Sata Emulation to IDE, and select File
Save Changes and Exit. Reenter
Drivelock Security. For each listed
Post Error Messages
If the error persists, update to the latest
Bios version and ME firmware version
Keyboard failure while Network Server
Interpreting Post diagnostic front panel LEDs
2Diagnostic front panel LEDs and audible codes
Activity
Possible Cause Recommended Action
For systems with integrated graphics, replace
Install a TXT capable processor
Password Security and Resetting
Cmos
Establishing a Setup or Power-on password
Password Security and Resetting Cmos
Resetting the Setup and Power-on password
Clearing and resetting the Cmos
Locate, press, and hold the Cmos button in for five seconds
Cmos button
General requirements
Power Cord Set Requirements
Japanese Power Cord Requirements
Country Accrediting Agency
Country-specific requirements
Country-specific requirements 149
Statement of Volatility-HP EliteDesk 800 G1
Appendix B Statement of Volatility-HP EliteDesk 800 G1
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Statement of Volatility-HP ProDesk 600 G1
Appendix C Statement of Volatility-HP ProDesk 600 G1
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Specifications
Appendix D Specifications
Approximate Weight
Temperature Range
Power Supply
Max Operating Power
155
Maximum Altitude unpressurized
Index
Cmos
Hard drive Resetting
Connectors on system board
Fan Front bezel Heat sink
Preparing to disassemble