Maintenance & Service Guide
Product notice
Maintenance & Service Guide
Iii
Safety warning notice
Iv Safety warning notice
Table of contents
Misc parts Cables Drives Sequential Part Number Listing
Downloading HP PC Hardware Diagnostics to a USB device
Why run HP PC Hardware Diagnostics Uefi
Viii
Backup and Recovery 122
Standard configuration features
Product features
Front panel components
Product features
Rear panel components EliteDesk
Rear panel components ProDesk
Serial number location
Activating and customizing the software in Windows
Activating and Customizing the Software
Activating the Windows operating system
Installing or upgrading device drivers
Downloading Windows 7 updates
Customizing the monitor display
Click Settings Change PC Settings
Downloading Windows 8 updates
Electrostatic discharge information
Preventing electrostatic damage to equipment
Generating static
Relative Humidity Event 55% 40% 10%
Grounding the work area
Personal grounding methods and equipment
Recommended materials and equipment
Static Shielding Protection Levels
Operating guidelines
Cleaning the Computer Case
General cleaning safety precautions
Cleaning the keyboard
Routine care
Cleaning the monitor
Service considerations
Cleaning the mouse
Tools and software Requirements
Diagnostics software Tamper-resistant T-15 wrench
Cables and connectors
Screws
Hard Drives
Serial ATA Hard Drive Characteristics
Lithium coin cell battery
Sata hard drives
Smart ATA drives
Sata hard drive cables
Cable management
Sata data cable
Illustrated parts catalog
Illustrated parts catalog
Description Spare part number Stand
Power supply, 65W
Keyboards
Item Description Spare part number
Misc parts
Description Spare part number Wlan modules
Cables
Mouse
Sequential Part Number Listing
Drives
Spare part Description Number
Thermal material
Illustrated parts catalog
Preparing to disassemble the computer
Removal and Replacement Procedures
Description Spare part number Access panel 768428-001
Access panel
Changing from desktop to tower configuration
Description Spare part number
Hard drive
Page
Page
Page
Description Spare part number Speaker 762420-001
Speaker
Page
Front bezel
SODIMMs
Memory
DDR3-SDRAM SODIMMs
Description System Board Label Socket Color
Populating Sodimm sockets
Installing SODIMMs
Page
Page
Replacing the battery
Type
Type
Description Spare part number Heat sink 768426-001
Heat sink
Processor
Carefully lift the processor from the socket Processor
Description Spare part number Fan 768424-001
Fan
Drive cage
Page
Wlan module
Page
Solid-State Drive
Page
External connection antennas select models only
Page
Page
Removal and Replacement Procedures
System boards for use in ProDesk 600 models
System board
Updating Smbios Information
Setup Field Name Comment Label
System ID Setup
Description Spare part number Wlan antennas 768432-001
Wlan antennas
Page
Page
Page
Computer Setup F10 Utilities
Computer Setup F10 Utility
Computer Setup F10 Utilities
Using Computer Setup F10 Utilities
Computer Setup F10 Utility
Computer Setup-File
Configuration
Computer Setup-Storage
Option Description Device
Boot Order
Removable Media Boot
Shortcut to Temporarily Override Boot Order
Storage Options Sata Emulation
Computer Setup-Security
Master Boot Record
Network Boot
Slot Security
System IDs
System Security
DriveLock Security
Secure Boot
Option Description OS Power
Computer Setup-Power
Hardware Power
Management
Option Heading Power-On Options
Computer Setup-Advanced
Onboard Devices
Bios Power-On
Bus Options
Device Options
Operations
Connected Bios
Option ROM Launch
Policy
Update Bios via
Recovering the Configuration Settings
Network
Ethernet Connection
Why run HP PC Hardware Diagnostics Uefi
HP PC Hardware Diagnostics
How to access and run HP PC Hardware Diagnostics Uefi
Downloading HP PC Hardware Diagnostics to a USB device
Safety and Comfort Before You Call for Technical Support
Troubleshooting Without Diagnostics
Helpful Hints
Page
1Solving General Problems
Solving General Problems
Computer date and time display is incorrect Cause Solution
Select Control Panel
Cannot remove computer cover or rear cover Cause Solution
There is no sound or sound volume is too low Cause Solution
Poor performance Cause Solution
Advanced Device Options
Run
Go to Start All Programs Accessories
All apps icon
Under Windows System, click Run
Processor fan or other system fan spins. If the fan
2Solving Power Problems
Solving Power Problems
Power supply shuts down intermittently Cause Solution
Some models, is set to the appropriate voltage. Proper
3Solving Hard Drive Problems
Solving Hard Drive Problems
Nonsystem disk/NTLDR missing message Cause Solution
Advanced Power-On Options
Storage Boot Order list
Computer will not boot from hard drive Cause Solution
Computer seems to be locked up Cause Solution
Device Configuration
4Solving Media Card Reader Problems
Solving Media Card Reader Problems
Can not write to the media card Cause Solution
Explorer from the list of applications. Expand Computer
5Solving Display Problems
Solving Display Problems
Blank screen no video Cause Solution
Select Adjust screen resolution
Solving Display Problems
Image is not centered Cause Solution
Dim characters Cause Solution
Select ImageControl/ Horizontal Position or Vertical
Out of Range displays on screen Cause Solution
Support
Certain typed symbols do not appear correct Cause Solution
6Solving Audio Problems
Solving Audio Problems
Sound cuts in and out Cause Solution
Device Security System Audio
Line-in jack is not functioning properly Cause Solution
100 Troubleshooting Without Diagnostics
Control Panel, and then select Device Manager
7Solving Printer Problems
Solving Printer Problems
Control Panel , and then select Device Manager
Printer will not turn on Cause Solution
102 Troubleshooting Without Diagnostics
Printer prints garbled information Cause Solution
Printer will not print Cause Solution
Solving Keyboard and Mouse Problems 103
Solving Keyboard and Mouse Problems
8Solving Keyboard Problems
9Solving Mouse Problems
104 Troubleshooting Without Diagnostics
Solving Hardware Installation Problems 105
Solving Hardware Installation Problems
10Solving Hardware Installation Problems
Security USB Security
Computer will not start Cause Solution
106 Troubleshooting Without Diagnostics
11Solving Network Problems
Solving Network Problems
Wake-on-LAN feature is not functioning Cause Solution
108 Troubleshooting Without Diagnostics
Manager
Network status link light never flashes Cause Solution
Diagnostics reports a failure Cause Solution
110 Troubleshooting Without Diagnostics
New network card will not boot Cause Solution
Solving Memory Problems
12Solving Memory Problems
112 Troubleshooting Without Diagnostics
Out of memory error Cause Solution
Memory count during Post is wrong Cause Solution
13Solving Processor Problems
Solving Processor Problems
Poor performance is experienced Cause Solution
Cause Solution
114 Troubleshooting Without Diagnostics
Solving CD-ROM and DVD Problems
14Solving CD-ROM and DVD Problems
Security Network Boot
Cannot eject compact disc tray-load unit Cause Solution
Movie will not play in the DVD drive Cause Solution
116 Troubleshooting Without Diagnostics
Solving USB Flash Drive Problems
15Solving USB Flash Drive Problems
USB flash drive not found identified Cause Solution
Solving Front Panel Component Problems 117
Solving Front Panel Component Problems
Are set to Enabled in Security USB Security
118 Troubleshooting Without Diagnostics
Solving Internet Access Problems
Unable to connect to the Internet Cause Solution
Select Start Control Panel
ROM issue Post error has occurred
Solving Software Problems
System files may be damaged
120 Troubleshooting Without Diagnostics
Contacting Customer Support
Restoring and recovering in Windows
Backup and Recovery
System Restore
Restoring and recovering in Windows 7
System Recovery
System Recovery when Windows is not responding
Creating recovery media
Using recovery media
Backing up your information
Backup and recovery in Windows
Using the Windows recovery tools
Performing a system recovery
Follow the on-screen instructions
Using f11 recovery tools
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Post Error Messages
Post Numeric Codes and Text Messages
Post Error Messages
1Numeric Codes and Text Messages
Control panel message Description Recommended action
Post Numeric Codes and Text Messages
Verify monitor is attached and turned
Sata Emulation to IDE, and select File
Change Storage Storage Options
Save Changes and Exit. Reenter
Drivelock Security. For each listed
Post Error Messages
If the error persists, update to the latest
Bios version and ME firmware version
Keyboard failure while Network Server
2Diagnostic front panel LEDs and audible codes
Interpreting Post diagnostic front panel LEDs
Activity
Possible Cause Recommended Action
For systems with integrated graphics, replace
Install a TXT capable processor
Cmos
Password Security and Resetting
Password Security and Resetting Cmos
Establishing a Setup or Power-on password
Resetting the Setup and Power-on password
Clearing and resetting the Cmos
Cmos button
Locate, press, and hold the Cmos button in for five seconds
Japanese Power Cord Requirements
Power Cord Set Requirements
General requirements
Country-specific requirements 149
Country-specific requirements
Country Accrediting Agency
Appendix B Statement of Volatility-HP EliteDesk 800 G1
Statement of Volatility-HP EliteDesk 800 G1
Page
Appendix C Statement of Volatility-HP ProDesk 600 G1
Statement of Volatility-HP ProDesk 600 G1
Page
Appendix D Specifications
Specifications
Approximate Weight
Temperature Range
Max Operating Power
Power Supply
155
Maximum Altitude unpressurized
Cmos
Index
Connectors on system board
Hard drive Resetting
Fan Front bezel Heat sink
Preparing to disassemble