Problem

Possible cause

Solution

When I

The camera is

Turn on the camera.

connect the

turned off.

 

camera to my

 

 

The cable is

Make sure that the cable is

computer, the

not connected

firmly connected at both ends.

software says

correctly.

 

it cannot find

 

 

The camera is

Connect the camera directly to

the camera.

connected to

a USB port on the computer.

 

 

the computer

 

 

through a

 

 

USB hub and

 

 

your USB hub

 

 

is not

 

 

compatible

 

 

with the

 

 

camera.

 

 

 

 

When I

Camera USB

Change the USB Configuration

connect the

Configuration

setting to Disk Drive.

camera to a

setting is not

 

Macintosh

set to Disk

 

computer, I

Drive.

 

do not get a

 

 

disk drive

 

 

icon on my

 

 

desktop.

 

 

 

 

 

62

hp photosmart 812 user’s manual

Page 62
Image 62
HP 812xi manual Camera USB, Drive