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HP
8300 manual
Models:
8300
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208 pages
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Specs
Error codes
Maintenance
VGA Configuration
Solving General Problems
HP PC Hardware Diagnostics
Computer Setup F10 Utility
Adjusting the tilt/swivel base
Backup and Recovery 165
Lithium coin cell battery
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Image 10
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Page 11
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Contents
Maintenance & Service Guide
Maintenance & Service Guide
About This Book
Iii
Iv About This Book
Table of contents
Serial ATA Sata Drive Guidelines and Features
Troubleshooting Without Diagnostics 122
Backup and Recovery 165
Country-specific requirements 193
Models 194 195
Page
Product Features
Overview
Page
1Front components
Front components
Component
Side components
2Side components
Rear components
3Rear components
Adjusting the tilt/swivel base
6Adjusting swivel Product Features
Height adjustable/recline stand optional
To install the height adjustable stand
Activating and customizing the software in Windows
Activating and Customizing the Software
Activating the Windows operating system
Installing or upgrading device drivers
Downloading Windows 7 updates
Customizing the monitor display
Downloading Windows 8 updates
Click Settings Change PC Settings
Computer Setup F10 Utility
Computer Setup F10 Utilities
Using Computer Setup F10 Utilities
Computer Setup F10 Utility
Computer Setup-File
1Computer Setup-File
Computer Setup-Storage
2Computer Setup-Storage
Sata Emulation
Removable Media Boot
Storage Options ESATA Port
Max eSATA Speed
Shortcut to Temporarily Override Boot Order
Boot Order
DPS Self-Test
Computer Setup-Security
3Computer Setup-Security
USB Security
Network Boot
Device Security
Slot Security
Security
System Security
Virtualization Technology Directed I/O
Secure Boot
DriveLock Security
Option Description OS Power
Computer Setup-Power
4Computer Setup-Power
Management
Hardware Power
Thermal
5Computer Setup-Advanced for advanced users
Computer Setup-Advanced
Option Heading Power-On Options
Bus Options
Bios Power-On
Onboard Devices
Device Options
VGA Configuration
Recovering the Configuration Settings
AMT Configuration
Why run HP PC Hardware Diagnostics Uefi
HP PC Hardware Diagnostics
How to access and run HP PC Hardware Diagnostics Uefi
Downloading HP PC Hardware Diagnostics to a USB device
Sata Hard Drives
Serial ATA Sata Drive Guidelines and Features
Serial ATA Hard Drive Characteristics
Sata Hard Drive Cables
Smart ATA Drives
Routine Care and Disassembly Preparation
Preventing electrostatic damage to equipment
Electrostatic discharge information
Generating static
Relative Humidity Event 55% 40% 10%
Static Shielding Protection Levels
Personal grounding methods and equipment
Grounding the work area
Method Voltage
Operating Guidelines
Recommended materials and equipment
Cleaning the keyboard
General cleaning safety precautions
Cleaning the computer case
Routine Care
Cleaning the display
Service Considerations
Cleaning the mouse
Screws
Cables and connectors
Tools and software requirements
Hard drives
Lithium coin cell battery
Removal and Replacement Procedures All-in One AIO Chassis
Preparing to disassemble the computer
Removing the rear port cover
Cable management cover
Installing an access panel security screw
Synchronizing the optional wireless keyboard or mouse
Page
Page
Access panel
6Removing the access panel Access panel
Page
Page
Stand
Page
12Lower panel location To remove the access panel
Lower panel
Metal plate
Metal plate is located under the stand
Page
Remove the access panel see Access panel on Replacing drives
Replacing drives
Page
Page
Page
Replacing the optical disc drive
23Optical drive location
Page
Page
Memory
1Identifying Sodimm locations
Location System Board Label Channel
Page
Replacing the battery
Page
Serial port
34Serial port location To remove the serial port
Page
Remove the access panel see Access panel on Webcam module
Webcam module
Page
Page
Converter board
40Converter board location To remove the converter board
Page
Inch
Touch sensor board
Page
Graphics heat sink
Heat sinks Graphics board and processor
To remove the heat sink
Processor heat sink model
Processor heat sink model
Lift the heat sink assembly from the computer
Processor
MSATA Solid-State Drive
Wlan module
50mSATA SSD location To remove the mSATA SSD
51WLAN module location To remove the Wlan module
Page
Graphics board
54Graphics board location To remove the graphics board
Page
Speakers
56Speaker location To remove the speakers
Fan
Side panels
59Side panel locations To remove the side panels
Rotate the panel out and off of the computer
Power supply
61Power supply location To remove the power supply
63Removing the power supply Power supply
Page
System board
Remove the processor see Processor on
Page
Page
Page
Page
Updating Bios with correct display manufacturer
Updating Smbios Information
Setup Field Name Comment Label
Card reader board
Page
Power button board
71Removing the Mylar shield Power button board
Page
Front bezel
Page
Bottom 2 screw
Right 4 screws Bottom 2 screw
Antenna
Page
To install the antenna, reverse the removal procedures
Display panel
Page
81Display panel screw locations 6300 models CMI panel
Page
Page
Inch
Page
Hood sensor
Page
Hard drive and optical drive cables and connectors
Page
Troubleshooting Without Diagnostics
Safety and Comfort Before You Call for Technical Support
Helpful Hints
Refer to Helpful Hints on page 123 in this guide
Page
Computer date and time display is incorrect Cause Solution
Solving General Problems
1Solving General Problems
Select Control Panel
Cannot remove computer cover or access panel Cause Solution
126 Troubleshooting Without Diagnostics
There is no sound or sound volume is too low Cause Solution
Poor performance Cause Solution
All apps icon
Go to Start All Programs Accessories
Run
Under Windows System, click Run
128 Troubleshooting Without Diagnostics
2Solving Power Problems
Solving Power Problems
Power supply shuts down intermittently Cause Solution
130 Troubleshooting Without Diagnostics
Solving Hard Drive Problems
3Solving Hard Drive Problems
Nonsystem disk/NTLDR missing message Cause Solution
132 Troubleshooting Without Diagnostics
Advanced Power-On Options
Storage Boot Order list
Device Configuration
Computer seems to be locked up Cause Solution
4Solving Media Card Reader Problems
Solving Media Card Reader Problems
134 Troubleshooting Without Diagnostics
Can not write to the media card Cause Solution
Solving Media Card Reader Problems 135
136 Troubleshooting Without Diagnostics
Solving Display Problems
5Solving Display Problems
Solving Display Problems
Image is not centered Cause Solution
138 Troubleshooting Without Diagnostics
Dim characters Cause Solution
Select ImageControl/ Horizontal Position or Vertical
Out of Range displays on screen Cause Solution
140 Troubleshooting Without Diagnostics
Certain typed symbols do not appear correct Cause Solution
Sound cuts in and out Cause Solution
Solving Audio Problems
6Solving Audio Problems
Device Security System Audio
Line-in jack is not functioning properly Cause Solution
142 Troubleshooting Without Diagnostics
Control Panel, and then select Device Manager
7Solving Printer Problems
Solving Printer Problems
Control Panel , and then select Device Manager
Printer prints garbled information Cause Solution
144 Troubleshooting Without Diagnostics
Printer will not turn on Cause Solution
Printer will not print Cause Solution
Solving Keyboard and Mouse Problems 145
Solving Keyboard and Mouse Problems
8Solving Keyboard Problems
146 Troubleshooting Without Diagnostics
9Solving Mouse Problems
10Solving Hardware Installation Problems
Solving Hardware Installation Problems
Solving Hardware Installation Problems 147
Security USB Security
148 Troubleshooting Without Diagnostics
Computer will not start Cause Solution
11Solving Network Problems
Solving Network Problems
Wake-on-LAN feature is not functioning Cause Solution
150 Troubleshooting Without Diagnostics
Network status link light never flashes Cause Solution
Manager
152 Troubleshooting Without Diagnostics
Diagnostics reports a failure Cause Solution
Solving Memory Problems
New network card will not boot Cause Solution
Out of memory error Cause Solution
154 Troubleshooting Without Diagnostics
12Solving Memory Problems
Memory count during Post is wrong Cause Solution
Poor performance is experienced Cause Solution
Solving Processor Problems
13Solving Processor Problems
Cause Solution
14Solving CD-ROM and DVD Problems
Solving CD-ROM and DVD Problems
156 Troubleshooting Without Diagnostics
Security Network Boot
Movie will not play in the DVD drive Cause Solution
Cannot eject compact disc tray-load unit Cause Solution
15Solving USB Flash Drive Problems
Solving USB Flash Drive Problems
158 Troubleshooting Without Diagnostics
USB flash drive not found identified Cause Solution
Solving USB Flash Drive Problems
160 Troubleshooting Without Diagnostics
Solving Front Panel Component Problems
Solving Internet Access Problems
Unable to connect to the Internet Cause Solution
Select Start Control Panel
Solving Internet Access Problems 161
Click Internet Options
Solving Software Problems
162 Troubleshooting Without Diagnostics
Verify that the software is certified by Microsoft for your
Contacting Customer Support
Restoring and recovering in Windows
Backup and Recovery
System Restore
System Recovery
Backup and Recovery
System Recovery when Windows is not responding
Creating recovery media
Page
Using recovery media
Backup and recovery in Windows
Backing up your information
Performing a system recovery
Using the Windows recovery tools
Using f11 recovery tools
Follow the on-screen instructions
Page
Post Error Messages
1Numeric Codes and Text Messages
Post Error Messages
Post Numeric Codes and Text Messages
Control panel message Description Recommended action
Post Numeric Codes and Text Messages
Verify monitor is attached and turned
Sata Emulation to IDE, and select File
Under Storage DPS Self-test
Change Storage Storage Options
Save Changes and Exit. Reenter
Post Error Messages
If the error persists, update to the latest
Bios version and ME firmware version
Keyboard failure while Network Server
Activity
Interpreting Post diagnostic front panel LEDs
2Diagnostic front panel LEDs and audible codes
Possible Cause Recommended Action
For systems with integrated graphics, replace
Install a TXT capable processor
Password Security and Resetting
Cmos
Establishing a Setup or Power-on password
Password Security and Resetting Cmos
Resetting the Setup and Power-on password
Clearing and resetting the Cmos
Locate, press, and hold the Cmos button in for five seconds
Cmos button
Japanese Power Cord Requirements
Power Cord Set Requirements
General requirements
Country-specific requirements
Country Accrediting Agency
Table B-1Specifications
Specifications
Appendix B Specifications
Models
Table B-2Specifications
Models
Safety precautions
Index
Password
Connectors on system board