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HP 8300 manual

Models: 8300

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4.Remove the Torx screw (2) that secures the board to the computer. Figure 7-43Removing the touch sensor board

5.Lift the touch sensor board from the computer.

To install the touch sensor board, reverse the removal procedures.

74	Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis

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HP 8300 manual

Contents

Maintenance & Service Guide Maintenance & Service Guide About This Book IiiIv About This Book Table of contents Serial ATA Sata Drive Guidelines and Features Troubleshooting Without Diagnostics 122 Backup and Recovery 165 Country-specific requirements 193 Models 194 195Page Product Features OverviewPage Front components 1Front componentsComponent Side components 2Side componentsRear components 3Rear componentsAdjusting the tilt/swivel base 6Adjusting swivel Product FeaturesHeight adjustable/recline stand optional To install the height adjustable stand Activating and Customizing the Software Activating and customizing the software in WindowsActivating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsComputer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup-File Computer Setup F10 Utility1Computer Setup-File Computer Setup-Storage 2Computer Setup-StorageRemovable Media Boot Storage Options ESATA PortSata Emulation Max eSATA SpeedBoot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test Computer Setup-Security 3Computer Setup-SecurityNetwork Boot Device SecurityUSB Security Slot SecuritySecurity System Security Virtualization Technology Directed I/OSecure Boot DriveLock SecurityComputer Setup-Power 4Computer Setup-PowerOption Description OS Power ManagementHardware Power ThermalComputer Setup-Advanced 5Computer Setup-Advanced for advanced usersOption Heading Power-On Options Bios Power-On Onboard DevicesBus Options Device OptionsRecovering the Configuration Settings VGA ConfigurationAMT Configuration HP PC Hardware Diagnostics Why run HP PC Hardware Diagnostics UefiHow to access and run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Serial ATA Sata Drive Guidelines and Features Serial ATA Hard Drive CharacteristicsSata Hard Drives Sata Hard Drive CablesSmart ATA Drives Routine Care and Disassembly Preparation Electrostatic discharge information Generating staticPreventing electrostatic damage to equipment Relative Humidity Event 55% 40% 10%Personal grounding methods and equipment Grounding the work areaStatic Shielding Protection Levels Method VoltageOperating Guidelines Recommended materials and equipmentGeneral cleaning safety precautions Cleaning the computer caseCleaning the keyboard Routine CareService Considerations Cleaning the displayCleaning the mouse Cables and connectors Tools and software requirementsScrews Hard drivesLithium coin cell battery Removal and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computerRemoving the rear port cover Cable management coverInstalling an access panel security screw Synchronizing the optional wireless keyboard or mousePage Page Access panel 6Removing the access panel Access panelPage Page Stand Page 12Lower panel location To remove the access panel Lower panelMetal plate Metal plate is located under the standPage Remove the access panel see Access panel on Replacing drives Replacing drivesPage Page Page Replacing the optical disc drive 23Optical drive locationPage Page Memory 1Identifying Sodimm locations Location System Board Label ChannelPage Replacing the battery Page Serial port 34Serial port location To remove the serial portPage Remove the access panel see Access panel on Webcam module Webcam modulePage Page Converter board 40Converter board location To remove the converter boardPage Inch Touch sensor board Page Heat sinks Graphics board and processor Graphics heat sinkTo remove the heat sink Processor heat sink model Processor heat sink model Lift the heat sink assembly from the computer Processor MSATA Solid-State Drive Wlan module 50mSATA SSD location To remove the mSATA SSD51WLAN module location To remove the Wlan module Page Graphics board 54Graphics board location To remove the graphics boardPage Speakers 56Speaker location To remove the speakersFan Side panels 59Side panel locations To remove the side panelsRotate the panel out and off of the computer Power supply 61Power supply location To remove the power supply63Removing the power supply Power supply Page System board Remove the processor see Processor onPage Page Page Page Updating Bios with correct display manufacturer Updating Smbios Information Setup Field Name Comment LabelCard reader board Page Power button board 71Removing the Mylar shield Power button board Page Front bezel Page Bottom 2 screw Right 4 screws Bottom 2 screw Antenna Page To install the antenna, reverse the removal procedures Display panelPage 81Display panel screw locations 6300 models CMI panel Page Page Inch Page Hood sensor Page Hard drive and optical drive cables and connectors Page Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Refer to Helpful Hints on page 123 in this guidePage Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution Select Control Panel126 Troubleshooting Without Diagnostics There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance Cause SolutionGo to Start All Programs Accessories RunAll apps icon Under Windows System, click Run128 Troubleshooting Without Diagnostics Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution 130 Troubleshooting Without Diagnostics Solving Hard Drive Problems 3Solving Hard Drive Problems132 Troubleshooting Without Diagnostics Advanced Power-On OptionsNonsystem disk/NTLDR missing message Cause Solution Storage Boot Order listDevice Configuration Computer seems to be locked up Cause SolutionSolving Media Card Reader Problems 134 Troubleshooting Without Diagnostics4Solving Media Card Reader Problems Can not write to the media card Cause SolutionSolving Media Card Reader Problems 135 Solving Display Problems 136 Troubleshooting Without Diagnostics5Solving Display Problems Solving Display Problems 138 Troubleshooting Without Diagnostics Dim characters Cause SolutionImage is not centered Cause Solution Select ImageControl/ Horizontal Position or VerticalOut of Range displays on screen Cause Solution 140 Troubleshooting Without Diagnostics Certain typed symbols do not appear correct Cause SolutionSolving Audio Problems 6Solving Audio ProblemsSound cuts in and out Cause Solution Device Security System Audio142 Troubleshooting Without Diagnostics Line-in jack is not functioning properly Cause SolutionControl Panel, and then select Device Manager Solving Printer Problems 7Solving Printer ProblemsControl Panel , and then select Device Manager 144 Troubleshooting Without Diagnostics Printer will not turn on Cause SolutionPrinter prints garbled information Cause Solution Printer will not print Cause SolutionSolving Keyboard and Mouse Problems Solving Keyboard and Mouse Problems 1458Solving Keyboard Problems 146 Troubleshooting Without Diagnostics 9Solving Mouse ProblemsSolving Hardware Installation Problems Solving Hardware Installation Problems 14710Solving Hardware Installation Problems Security USB Security148 Troubleshooting Without Diagnostics Computer will not start Cause SolutionSolving Network Problems 11Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution 150 Troubleshooting Without Diagnostics Network status link light never flashes Cause Solution Manager152 Troubleshooting Without Diagnostics Diagnostics reports a failure Cause SolutionSolving Memory Problems New network card will not boot Cause Solution154 Troubleshooting Without Diagnostics 12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionSolving Processor Problems 13Solving Processor ProblemsPoor performance is experienced Cause Solution Cause SolutionSolving CD-ROM and DVD Problems 156 Troubleshooting Without Diagnostics14Solving CD-ROM and DVD Problems Security Network BootMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause SolutionSolving USB Flash Drive Problems 158 Troubleshooting Without Diagnostics15Solving USB Flash Drive Problems USB flash drive not found identified Cause SolutionSolving USB Flash Drive Problems Solving Front Panel Component Problems Solving Internet Access Problems160 Troubleshooting Without Diagnostics Unable to connect to the Internet Cause SolutionSolving Internet Access Problems 161 Select Start Control PanelClick Internet Options Solving Software Problems 162 Troubleshooting Without DiagnosticsVerify that the software is certified by Microsoft for your Contacting Customer Support Backup and Recovery Restoring and recovering in WindowsSystem Restore System Recovery Backup and RecoverySystem Recovery when Windows is not responding Creating recovery media Page Using recovery media Backup and recovery in Windows Backing up your informationPerforming a system recovery Using the Windows recovery toolsUsing f11 recovery tools Follow the on-screen instructionsPage Post Error Messages Post Error Messages Post Numeric Codes and Text Messages1Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Verify monitor is attached and turned Under Storage DPS Self-test Change Storage Storage OptionsSata Emulation to IDE, and select File Save Changes and Exit. ReenterPost Error Messages If the error persists, update to the latest Bios version and ME firmware version Keyboard failure while Network Server Interpreting Post diagnostic front panel LEDs 2Diagnostic front panel LEDs and audible codesActivity Possible Cause Recommended ActionFor systems with integrated graphics, replace Install a TXT capable processor Password Security and Resetting CmosEstablishing a Setup or Power-on password Password Security and Resetting CmosResetting the Setup and Power-on password Clearing and resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Cmos buttonPower Cord Set Requirements Japanese Power Cord RequirementsGeneral requirements Country-specific requirements Country Accrediting AgencySpecifications Appendix B SpecificationsTable B-1Specifications ModelsTable B-2Specifications ModelsSafety precautions IndexPassword Connectors on system board