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HP 8300 manual Table of contents

Models: 8300

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Table of contents

1	Product Features	1
	Overview	1
	Front components	3
	Side components	4
	Rear components	5
	Adjusting the tilt/swivel base	6
	Height adjustable/recline stand (optional)	7
2	Activating and Customizing the Software	9
	Activating and customizing the software in Windows 7	9
	Activating the Windows operating system	9
	Downloading Windows 7 updates	10
	Installing or upgrading device drivers	10
	Customizing the monitor display	10
	Activating and customizing the software in Windows 8	10
	Activating the Windows Operating System	10
	Downloading Windows 8 updates	11
	Customizing the monitor display	11
3	Computer Setup (F10) Utility	12
	Computer Setup (F10) Utilities	12
	Using Computer Setup (F10) Utilities	13
	Computer Setup—File	14
	Computer Setup—Storage	15
	Computer Setup—Security	18
	Computer Setup—Power	23
	Computer Setup—Advanced	25
	Recovering the Configuration Settings	27
4	HP PC Hardware Diagnostics	28
	Why run HP PC Hardware Diagnostics – UEFI	28

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HP 8300 manual Table of contents

Contents

Maintenance & Service Guide Maintenance & Service Guide Iii About This BookIv About This Book Table of contents Serial ATA Sata Drive Guidelines and Features Troubleshooting Without Diagnostics 122 Backup and Recovery 165 Models 194 195 Country-specific requirements 193Page Overview Product FeaturesPage Component Front components1Front components 2Side components Side components3Rear components Rear components6Adjusting swivel Product Features Adjusting the tilt/swivel baseHeight adjustable/recline stand optional To install the height adjustable stand Activating the Windows operating system Activating and Customizing the SoftwareActivating and customizing the software in Windows Customizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Click Settings Change PC Settings Downloading Windows 8 updatesComputer Setup F10 Utilities Computer Setup F10 UtilityUsing Computer Setup F10 Utilities 1Computer Setup-File Computer Setup-FileComputer Setup F10 Utility 2Computer Setup-Storage Computer Setup-StorageStorage Options ESATA Port Removable Media BootSata Emulation Max eSATA SpeedDPS Self-Test Boot OrderShortcut to Temporarily Override Boot Order 3Computer Setup-Security Computer Setup-SecurityDevice Security Network BootUSB Security Slot SecuritySecurity Virtualization Technology Directed I/O System SecurityDriveLock Security Secure Boot4Computer Setup-Power Computer Setup-PowerOption Description OS Power ManagementThermal Hardware PowerOption Heading Power-On Options Computer Setup-Advanced5Computer Setup-Advanced for advanced users Onboard Devices Bios Power-OnBus Options Device OptionsAMT Configuration Recovering the Configuration SettingsVGA Configuration How to access and run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsWhy run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Serial ATA Hard Drive Characteristics Serial ATA Sata Drive Guidelines and FeaturesSata Hard Drives Sata Hard Drive CablesSmart ATA Drives Routine Care and Disassembly Preparation Generating static Electrostatic discharge informationPreventing electrostatic damage to equipment Relative Humidity Event 55% 40% 10%Grounding the work area Personal grounding methods and equipmentStatic Shielding Protection Levels Method VoltageRecommended materials and equipment Operating GuidelinesCleaning the computer case General cleaning safety precautionsCleaning the keyboard Routine CareCleaning the mouse Service ConsiderationsCleaning the display Tools and software requirements Cables and connectorsScrews Hard drivesLithium coin cell battery Preparing to disassemble the computer Removal and Replacement Procedures All-in One AIO ChassisCable management cover Removing the rear port coverSynchronizing the optional wireless keyboard or mouse Installing an access panel security screwPage Page 6Removing the access panel Access panel Access panelPage Page Stand Page Lower panel 12Lower panel location To remove the access panelMetal plate is located under the stand Metal platePage Replacing drives Remove the access panel see Access panel on Replacing drivesPage Page Page 23Optical drive location Replacing the optical disc drivePage Page Memory Location System Board Label Channel 1Identifying Sodimm locationsPage Replacing the battery Page 34Serial port location To remove the serial port Serial portPage Webcam module Remove the access panel see Access panel on Webcam modulePage Page 40Converter board location To remove the converter board Converter boardPage Inch Touch sensor board Page To remove the heat sink Heat sinks Graphics board and processorGraphics heat sink Processor heat sink model Processor heat sink model Lift the heat sink assembly from the computer Processor MSATA Solid-State Drive 50mSATA SSD location To remove the mSATA SSD Wlan module51WLAN module location To remove the Wlan module Page 54Graphics board location To remove the graphics board Graphics boardPage 56Speaker location To remove the speakers SpeakersFan 59Side panel locations To remove the side panels Side panelsRotate the panel out and off of the computer 61Power supply location To remove the power supply Power supply63Removing the power supply Power supply Page Remove the processor see Processor on System boardPage Page Page Page Updating Bios with correct display manufacturer Setup Field Name Comment Label Updating Smbios InformationCard reader board Page Power button board 71Removing the Mylar shield Power button board Page Front bezel Page Bottom 2 screw Right 4 screws Bottom 2 screw Antenna Page Display panel To install the antenna, reverse the removal proceduresPage 81Display panel screw locations 6300 models CMI panel Page Page Inch Page Hood sensor Page Hard drive and optical drive cables and connectors Page Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsRefer to Helpful Hints on page 123 in this guide Helpful HintsPage 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution Select Control PanelThere is no sound or sound volume is too low Cause Solution 126 Troubleshooting Without DiagnosticsCannot remove computer cover or access panel Cause Solution Poor performance Cause SolutionRun Go to Start All Programs AccessoriesAll apps icon Under Windows System, click Run128 Troubleshooting Without Diagnostics Power supply shuts down intermittently Cause Solution Solving Power Problems2Solving Power Problems 130 Troubleshooting Without Diagnostics 3Solving Hard Drive Problems Solving Hard Drive ProblemsAdvanced Power-On Options 132 Troubleshooting Without DiagnosticsNonsystem disk/NTLDR missing message Cause Solution Storage Boot Order listComputer seems to be locked up Cause Solution Device Configuration134 Troubleshooting Without Diagnostics Solving Media Card Reader Problems4Solving Media Card Reader Problems Can not write to the media card Cause SolutionSolving Media Card Reader Problems 135 5Solving Display Problems Solving Display Problems136 Troubleshooting Without Diagnostics Solving Display Problems Dim characters Cause Solution 138 Troubleshooting Without DiagnosticsImage is not centered Cause Solution Select ImageControl/ Horizontal Position or VerticalOut of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution 140 Troubleshooting Without Diagnostics6Solving Audio Problems Solving Audio ProblemsSound cuts in and out Cause Solution Device Security System AudioControl Panel, and then select Device Manager 142 Troubleshooting Without DiagnosticsLine-in jack is not functioning properly Cause Solution Control Panel , and then select Device Manager Solving Printer Problems7Solving Printer Problems Printer will not turn on Cause Solution 144 Troubleshooting Without DiagnosticsPrinter prints garbled information Cause Solution Printer will not print Cause Solution8Solving Keyboard Problems Solving Keyboard and Mouse ProblemsSolving Keyboard and Mouse Problems 145 9Solving Mouse Problems 146 Troubleshooting Without DiagnosticsSolving Hardware Installation Problems 147 Solving Hardware Installation Problems10Solving Hardware Installation Problems Security USB SecurityComputer will not start Cause Solution 148 Troubleshooting Without DiagnosticsWake-on-LAN feature is not functioning Cause Solution Solving Network Problems11Solving Network Problems 150 Troubleshooting Without Diagnostics Manager Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solution 152 Troubleshooting Without DiagnosticsNew network card will not boot Cause Solution Solving Memory Problems12Solving Memory Problems 154 Troubleshooting Without DiagnosticsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution13Solving Processor Problems Solving Processor ProblemsPoor performance is experienced Cause Solution Cause Solution156 Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems14Solving CD-ROM and DVD Problems Security Network BootCannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause Solution158 Troubleshooting Without Diagnostics Solving USB Flash Drive Problems15Solving USB Flash Drive Problems USB flash drive not found identified Cause SolutionSolving USB Flash Drive Problems Solving Internet Access Problems Solving Front Panel Component Problems160 Troubleshooting Without Diagnostics Unable to connect to the Internet Cause SolutionClick Internet Options Solving Internet Access Problems 161Select Start Control Panel 162 Troubleshooting Without Diagnostics Solving Software ProblemsVerify that the software is certified by Microsoft for your Contacting Customer Support System Restore Backup and RecoveryRestoring and recovering in Windows Backup and Recovery System RecoverySystem Recovery when Windows is not responding Creating recovery media Page Using recovery media Backing up your information Backup and recovery in WindowsUsing the Windows recovery tools Performing a system recoveryFollow the on-screen instructions Using f11 recovery toolsPage Post Error Messages Post Numeric Codes and Text Messages Post Error Messages1Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Verify monitor is attached and turned Change Storage Storage Options Under Storage DPS Self-testSata Emulation to IDE, and select File Save Changes and Exit. ReenterPost Error Messages If the error persists, update to the latest Bios version and ME firmware version Keyboard failure while Network Server 2Diagnostic front panel LEDs and audible codes Interpreting Post diagnostic front panel LEDsActivity Possible Cause Recommended ActionFor systems with integrated graphics, replace Install a TXT capable processor Cmos Password Security and ResettingPassword Security and Resetting Cmos Establishing a Setup or Power-on passwordResetting the Setup and Power-on password Clearing and resetting the Cmos Cmos button Locate, press, and hold the Cmos button in for five secondsGeneral requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country Accrediting Agency Country-specific requirementsAppendix B Specifications SpecificationsTable B-1Specifications ModelsModels Table B-2SpecificationsIndex Safety precautionsConnectors on system board Password