Solve a problem

For more information on setting up the product and connecting it to your computer, see the setup instructions that came with the product.

Cause: The product was not properly connected to the computer.

Scan troubleshooting

Use this section to solve these scan problems:

•Scanned image is incorrectly cropped

•Scanned image shows dotted lines instead of text

•Text format is incorrect

•Text is incorrect or missing

Scanned image is incorrectly cropped

Solution: The autocropping feature in the software crops anything that is not part of the main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all.

Cause: The software was set to automatically crop scanned pictures.

Scanned image shows dotted lines instead of text

Solution: Make a black-and-white copy of the original and then scan the copy.

Cause: If you used the Text image type to scan text that you planned to edit, the scanner might not have recognized color text. The Text image type scans at 300 x 300 dpi, in black and white.

If you scanned an original that has graphics or artwork surrounding the text, the scanner might not have recognized the text.

Text format is incorrect

Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software. It maintains complex layouts, such

Scan troubleshooting

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