
problem a Solve
Chapter 12
Printing cannot occur without one of each type of ink cartridge inserted into the correct slot.
For more information, see:
“Replace the cartridges” on page 46
Cause: The indicated ink cartridges were inserted into the wrong slots.
General printer errorTry the following solutions.
•Solution 1: Reset the product
•Solution 2: Contact HP support
Solution 1: Reset the productSolution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP supportSolution: Write down the error code provided in the message, and then contact HP support. Go to:
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: There was a problem with the product.
Incompatible ink cartridgesTry the following solutions.
•Solution 1: Check to see if the ink cartridges are compatible
Solution: Check to make sure you are using the correct ink cartridges for your product. For a list of compatible ink cartridges, see the printed documentation that came with the product.
If you are using ink cartridges that are not compatible with the product, replace the indicated ink cartridges with ink cartridges that are compatible.
CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install.
78 Solve a problem