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HP Photosmart B109 Cause:, Cause:, Cause:, Cause:, Solution:, Solution:, Solution:, Solution:, Contact HP, Contact HP, Memory is full, Scanner failure, Improper shutdown

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Chapter 12

•Scanner failure

•Improper shutdown

•Missing HP Photosmart Software

Firmware revision mismatch

Solution: Contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The revision number of the product firmware did not match the revision number of the software.

Memory is full

Solution: Try making fewer copies at a time.

Cause: The document you were copying exceeded the memory of the product.

Scanner failure

Solution: Turn off the product and then turn it on again. Restart your computer and then try to scan again.

If the problem persists, try plugging the power cord directly into a power outlet rather than a surge protector or power strip. If the problem continues, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The product was busy or an unknown cause interrupted your scan.

Improper shutdown

Solution: Press the On button to turn the product on and off.

Cause: The last time the product was used, it was not turned off properly. If the product is turned off by turning off the switch on a power strip or by using a wall switch, the product can be damaged.

Missing HP Photosmart Software

Try the following solutions.

•Solution 1: Install the HP Photosmart Software

•Solution 2: Check the connection from the product to your computer

70 Solve a problem

Contents

Page Page Page Contents 14 Technical information Index 1HP Photosmart Wireless B109 series Help series B109 Wireless Photosmart HP 2Finish setting up the HP Photosmart Add the HP Photosmart to a network WiFi Protected Setup (WPS) Wireless with a router (infrastructure network) Wireless without a router (ad hoc connection) To create a network profile 1.In the Control Panel, double-click Network Connections Wireless Network Connection Properties 4.Click the Wireless Networks tab Install the software for a network connection Set up a USB connection 3Get to know the HP Photosmart Printer parts Control panel features 4 How do I I? do How 5 Paper basics Recommended papers for photo printing Recommended papers for printing Load media Load full-sizepaper Information on paper Page 6 Print Print documents Print photos Print photos saved on your computer Basic Options Paper Type More Resizing Options Size Print photos from a memory card Select Prints Print photo on full-sizepaper a. Load paper 4 x 6 Photo 8.5 x 11 Photo Print passport photos Passport Photo Print Print envelopes Print on specialty media Print a Web page Print using Maximum dpi View the print resolution Printing shortcuts Set the default print settings 7Scan Scan to a computer Scan to a memory card Scan to Memory Card Page 8Copy Copy text or mixed documents Black Copy Actual Size Copies Make a color copy a. Load paper Change the copy settings To set the number of copies from the control panel 9 Reprint photos Page 10 Save photos photos Save 11Maintain the HP Photosmart Check the estimated ink levels Replace the cartridges Page Order ink supplies Cartridge warranty information Print and evaluate a print quality report Figure 11-1Color bars - expected result Figure 11-2Color bars - irregularly streaked or faded bar (top bar) Figure 11-3Color bars - color mixing (yellow bar contains magenta streaks) PHA TTOE Figure 11-4Sample text area - expected result Figure 11-5Sample text area - jagged text Figure 11-6Sample text area - uneven ink distribution Figure 11-7Sample text area - streaks or smears Figure 11-9Alignment pattern - jagged lines 12 Solve a problem HP support HP support by phone Additional warranty options Setup troubleshooting The product will not turn on Cause: Solution 2: Reset the product Solution 3: Press the On button more slowly After setting up the product, it does not print Solution 2: Set your product as the default printer Solution 3: Check the connection between the product and computer Uninstall and reinstall the software Print troubleshooting Check cartridges Check paper Check product Page To select a print speed or quality To check your margin settings Print Preview Reset the product Contact HP support for service Print quality troubleshooting Memory card troubleshooting The product does not read the memory card The photos on the memory card do not transfer to my computer Scan troubleshooting Text is incorrect or missing Copy troubleshooting Resize to Fit is not working as expected Errors Product messages Firmware revision mismatch Memory is full Scanner failure Improper shutdown Missing HP Photosmart Software File messages Error reading or writing the file Unreadable files. NN files could not be read Photos not found Solution 1: Reinsert the memory card Solution 2: Print photos from the computer General user messages Memory card error Solution 1: Remove all but one memory card Solution 2: Remove the memory card and reinsert it correctly Solution 3: Push the memory card all the way forward Cannot crop Solution 1: Close some applications or restart your computer Solution 2: Empty the Recycle Bin on your desktop Out of disk space Card access error Use only one card at a time Paper messages Ink cartridge and printhead messages General printer error Solution 1: Reset the product Solution 2: Contact HP support Incompatible ink cartridges Solution 1: Check to see if the ink cartridges are compatible Incompatible printhead Ink alert Ink cartridge problem Solution 1: Install the ink cartridges correctly To make sure the ink cartridges are properly installed Page Solution 2: Close the print carriage latch Solution 3: Clean the electrical contacts To clean the electrical contacts Page Solution 4: Replace the ink cartridge Solution 5: Contact HP support Ink service capacity warning Ink system failure Check ink cartridges Solution 1: Install all four ink cartridges Solution 2: Make sure the ink cartridges are installed correctly Page Solution 3: Contact HP support Install cartridges Non-HPcartridge Original HP ink depleted Previously used genuine HP cartridge Printhead problem Solution 1: Reinstall the printhead To reinstall the printhead Page only To clean the printhead To clean the electrical contacts in the product Page Problem with printer preparation Page Page 13 Stop the current job job current the Stop 14 Technical information Notice Cartridge chip information Specifications Environmental product stewardship program Eco-Tips Your product's Eco features Smart Web printing Clip Book Edit Clips Chemical Substances Battery disposal in the Netherlands Battery disposal in Taiwan Attention California users EU battery directive Regulatory notices Page Regulatory wireless statements Exposure to radio frequency radiation Caution Notice to users in Brazil Aviso aos usuários no Brasil Notice to users in Canada European Union regulatory notice European Union Regulatory Notice Products with 2.4-GHzwireless LAN devices France Italy Notice to users in Taiwan Page Index Symbols/Numerics