If this did not solve the issue, try the next solution.

Solution 2: Remove the tape from the print cartridges

Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

Cause: Protective tape was covering the print cartridges.

If this did not solve the issue, try the next solution.

Solution 3: Remove and reinsert the print cartridges

Solution: One or both of the print cartridges are not installed or are installed incorrectly. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the copper-colored contacts of the print cartridges.

To clean the print cartridge contacts

1.Turn on the product and open the print cartridge door. The print carriage moves to the center of the product.

2.Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the product.

Solve a problem

Errors 103