Chapter 10
Cause: The last time the product was used, it was not turned off properly. The product can be damaged if it is turned off by turning off the switch on a power strip or by using a wall switch.
Print cartridge messages
The following is a list of print cartridge error messages:
•Need alignment or alignment failed
•Print cartridges incorrectly installed
•Print cartridge is missing, incorrectly installed, or not intended for your product
•Print cartridges missing or not detected
•Incompatible print cartridges
•Print cartridge is not intended for use in this product
•Print cartridges in wrong slot
•Previously used genuine HP cartridge installed
problem a Solve
Low on ink
Solution: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a
If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another product, the ink level indicator may be inaccurate or unavailable.
For HP product return and recycling information, visit us at: www.hp.com/recycle.
Cause: The indicated print cartridges were estimated to be low on ink and might need to be replaced soon.
Need alignment or alignment failed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Incorrect type of paper is loaded in the input tray
•Solution 2: Make sure the protective tape is removed from the print cartridges
•Solution 3: Check if print cartridges are fully inserted
96 Solve a problem