Chapter 10

Make sure that you remove all paper from the input tray before loading the envelopes.

Cause: A stack of envelopes was loaded incorrectly.

A blank page came out while printing

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Remove any extra pages or lines at the end of the document

•Solution 2: Load paper in the input tray

•Solution 3: Check the print cartridge

problem a Solve

Solution 1: Remove any extra pages or lines at the end of the document

Solution: Open the document file in your software application and remove any extra pages or lines at the end of the document.

Cause: The document you were printing contained an additional blank page. If this did not solve the issue, try the next solution.

Solution 2: Load paper in the input tray

Solution: If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray.

Cause: The product picked up two sheets of paper. If this did not solve the issue, try the next solution.

Solution 3: Check the print cartridge

Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still

76 Solve a problem