For more information on setting up the product and connecting it to your computer, see the Setup Guide that came with the product.
Cause: The product was not properly connected to the computer.
Copy troubleshooting
Use this section to solve these copy problems:
•Nothing happens when I try to copy
•Parts of the original do not appear or are cut off
•Resize to Fit is not working as expected
Nothing happens when I try to copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Turn on the product
•Solution 2: Place the original correctly on the glass
•Solution 3: Wait until the product completes the current operation
•Solution 4: The product does not support the paper or envelope
•Solution 5: Clear the paper jam
Solution 1: Turn on the product
Solution: Look at the On button located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution. problema
Solve
Copy troubleshooting | 81 |