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problem a Solve
Chapter 10
For more information, see:
•“Recommended papers for printing” on page 8
•“Information on paper” on page 12
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Make sure you are using genuine HP print cartridges
Solution: Check to see if your print cartridges are genuine HP print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of
If you believe you purchased genuine HP print cartridges, go to:
Cause:
If this did not solve the issue, try the next solution.
Solution 4: Check the print catridges
Solution: Check the estimated ink levels in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a
If there is ink remaining in the print cartridges, but you are still noticing a problem, print a
For more information, see:
“Check the estimated ink levels” on page 39
Cause: The print cartridges needed to be cleaned or there was insufficient ink. If this did not solve the issue, try the next solution.
Solution 5: Replace the print cartridge
Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using
62 Solve a problem