HP C5240 Clear paper jams, CD/DVD print troubleshooting, To clear a paper jam from the rear door

Chapter 2

•Check other printers or scanners. You might need to disconnect older products from your computer.

•Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again.

•If the HP All-in-One is offline, turn the HP All-in-One off and on again. Start a print job.

•If necessary, remove and then install the software you installed with the HP All-in-One again. For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One.

Troubleshooting and support

Clear paper jams

If the HP All-in-One has a paper jam, check the rear door.

To clear a paper jam from the rear door

1.Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One.

CAUTION: Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door.

2.Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.

3.Replace the rear door. Gently push the door forward until it snaps into place.

4.Press OK to continue the current job.

CD/DVD print troubleshooting

Use this section to solve any problems you might encounter while printing on CD/DVD surfaces with the HP All-in-One.

The HP All-in-One does not detect the CD/DVD holder

Cause: You might not have pushed the CD/DVD holder far enough into the CD/DVD tray.

20 Troubleshooting and support