Chapter 2
Troubleshooting and support
The HP All-in-One does not detect a CD/DVD on the holder
Cause: You inserted the CD/DVD holder into the CD/DVD tray without loading a CD/DVD onto the holder.
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc onto the CD/DVD holder with the printable side up and reinsert the holder into the CD/DVD tray until the lines on the holder line up to the white lines on the tray.
Cause: You might have loaded the CD/DVD upside down on the holder.
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc onto the CD/DVD holder with the printable side up and reinsert the holder into the CD/DVD tray until the lines on the holder line up to the white lines on the tray.
The HP All-in-One stalled while printing a CD/DVD
Cause: The HP
Solution: Ensure that there is at least 7.5 cm (3 inches) of space behind the HP
The image on my printed disc is cropped and there is ink on the CD/DVD holder
Cause: You loaded the CD/DVD onto the CD/DVD holder incorrectly.
Solution: If you are loading a
Before trying again, clean the CD/DVD holder to remove ink from the holder. This avoids ink contamination within the device, as well as protects your discs, hands, and clothing from stains later.
After the CD/DVD holder is clean and dry, load a new printable disc onto the holder with the printable side up. Leave the blue ring in its original location on the opposite side of the holder from your disc, as shown below. Reinsert the holder into the CD/DVD tray until the lines on the holder line up to the white lines on the tray and try your print again.
The HP
Cause: Your design is not the correct size for the CD/DVD you loaded.
Solution: Make sure the design you are printing is appropriate for the size of the media loaded in the CD/DVD holder, including the diameter of the inner and outer rings. Change the software settings accordingly to center and size your design for the disc you are using. Refer to the documentation or the online help of the software you are using for additional information.
Cause: You might have loaded the CD/DVD upside down on the holder.
Solution: If you have already burned your content onto the CD/DVD, you might need to burn your contents again onto a new disc. Load the new disc onto the CD/DVD holder with the printable side up. Reinsert the holder into the CD/DVD tray until the lines on the holder line up to the white lines on the tray and try your print again.
22 Troubleshooting and support
