
Chapter 2
•Do not open the print cartridge door unless necessary. This exposes the print cartridges to air, which reduces the life of the print cartridges.
NOTE: If you leave the print cartridge door open for a long period of time, the HP
•Clean the print cartridges when you notice a significant decrease in print quality.
TIP: You might notice a decrease in print quality if the print cartridges have not been used for a long time.
•Do not clean the print cartridges unnecessarily. This wastes ink and shortens the life of the cartridges.
•Handle print cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. If print quality is poor right after cartridge installation, allow half an hour for the print cartridge to recover.
Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the HP
2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for
•Fast access to qualified online support specialists
•Software and driver updates for the HP
•Valuable HP
•Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP
3.Call HP support. Support options and availability vary by device, country/region, and language. For a list of support phone numbers, see the printed documentation that came with the device.
Troubleshooting and support
24 Troubleshooting and support