Troubleshooting

Table 2-5

Optical Drive Problems and Solutions

Problem

Possible Cause

Solution

The system cannot read

The disc is not properly

the optical disc.

seated in the media tray.

Remove the disc, reseat it in the media tray, and then close the

media tray.

 

The disc is upside down.

Remove the disc, turn it

 

 

over, and then close the

 

 

media tray.

 

 

 

 

The disc may be dirty or

Replace the disc.

 

scratched.

 

 

 

 

The system cannot eject

The disc is not properly

Turn off the computer,

the media tray.

seated in the media tray.

and then manually eject

 

 

the media tray.

 

 

 

 

There is no power to the

Turn on power to the

 

expansion base.

system, and then eject

 

 

the disc.

 

 

 

Table 2-6

MultiBay II Problems and Solutions

Problem

Possible Cause

Solution

 

 

 

The MultiBay II drive is

The drive is not properly

Remove the MultiBay II

not recognized.

inserted in the

drive, and then

 

MultiBay II.

reinsert it.

 

 

 

 

The drive was inserted

Restart the computer

 

while the power was on.

while the drive is in the

 

 

MultiBay II.

 

 

 

Maintenance and Service Guide

2–7