Troubleshooting

Table 2-3

External Device Problems and Solutions

Problem

Possible Cause

Solution

 

 

 

The print driver was

The wrong print

1. Select Start >

successfully installed,

processor may be

 

Printers and

but I am unable to print.

selected.

 

Faxes.

 

 

2.

Right-click the

 

 

 

printer icon and click

 

 

 

Properties.

 

 

3.

Click the Advanced

 

 

 

tab and click Print

 

 

 

Processor.

 

 

4.

Change the print

 

 

 

processor to

 

 

 

WINPRINT.

 

 

5.

Click OK.

 

 

 

 

2–4

Maintenance and Service Guide