Message

Possible Cause

Solution

 

 

 

Unable to

There is no

• Check that the printer is

communicate with

connection

turned on.

printer.

between the

• Make sure the cable is

 

camera and

connected between the

 

printer.

printer and the camera.

 

 

If that does not work,

 

 

turn off the camera and

 

 

disconnect it from the

 

 

USB cable. Turn the

 

 

printer off and then on

 

 

again. Re-connect the

 

 

camera and turn it on.

 

 

 

Unable to Print.

The image file

• Turn off the camera. Re-

Error reading

may be corrupt,

connect the camera

image file.

or too large.

and turn it on.

 

 

• If that does not work,

 

 

transfer the image file

 

 

to your computer and

 

 

try printing the image

 

 

file from the computer.

 

 

 

No printable

The camera has

Disconnect the camera

images in

no still images.

from the printer, then take

memory.

Video clips

still images before

or

cannot be printed

reconnecting the camera

No printable

directly from the

to the printer.

images on card.

camera.

 

 

 

 

Cannot print video

You tried to select

If your printer supports

clips.

video clip for

printing video clips,

 

printing. Video

transfer the video clip to

 

clips cannot be

your computer and print

 

printed from the

them from your computer.

 

camera.

 

 

 

 

Troubleshooting and Support 101

Page 101
Image 101
HP E317 manual If that does not work