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HP E317 6Troubleshooting and Support, •Resetting the camera (page 74), •Error messages on the camera (page 95), •Error messages on the computer (page 104)

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6Troubleshooting and Support

This chapter contains information on the following topics:•Resetting the camera (page 74)

•HP Image Zone software, including system requirements and HP Image Zone Express (page 75)

•Using the camera without installing the HP Image Zone software (page 77)•Possible problems, causes, and solutions (page 83)•Error messages on the camera (page 95)•Error messages on the computer (page 104)•Getting assistance from HP, including web and phone support (page 106)

NOTE: For more information about solutions to problems mentioned here, as well as any other issues you might have with your camera or the HP Image Zone software, see the HP Customer Support website: www.hp.com/support.

Troubleshooting and Support

Contents

HP Photosmart E317 Digital Camera User’s Manual Page Page Page Contents 1 Getting Started 2 Taking Pictures and Recording Video Clips 3 Reviewing Images and Video Clips 4 Transferring and Printing Images 5 Using the Setup Menu 6 Troubleshooting and Support A Managing Batteries B Purchasing Camera Accessories C Caring for Your Camera D Specifications 1 Getting Started Setup 1. Attach the Wrist Strap 2. Install the Batteries 3. Turn on the Camera 4. Choose the Language 5. Set the Date and Time 6.Install and Format a Memory Card (Optional) 7.Press the button to highlight Yes, and then press the button to format the card 7.Install the Software Windows® Macintosh User’s Manual on the CD Camera Parts Back of the Camera Flash button (page 32) flash settings 4 Self-TimerAllows you to take a self-timerpicture. button (page 35) 5Power/Memory light Top of the Camera Front, Left Side, and Bottom of the Camera Page Camera States Camera Menus Page Page Using Live View # Icon 2Indicates that a memory card is installed in the camera 5 5MP Image Quality setting (default is 5MP) 28 HP Photosmart E317 User’s Manual Taking Still Pictures Recording Video Clips Using Digital Zoom Setting the Flash Red Eye Using the Focus Modes Using the Self-TimerSettings Page Using the Capture Menu Shooting Modes Sunset Use Sunset mode to capture outdoor scenes at sunset Image Quality Page Date & Time Imprint The following table explains the settings in more detail: NOTE: The Date and Time setting does not apply when recording video clips EV Compensation White Balance Page ISO Speed Page 3Reviewing Images and Video Clips Using Playback Page Icon 2Displays only when an optional memory card is installed in the camera Power indicator, such as this full battery level indicator (see Power Indicators on page 116) the images or video clips using the buttons Total Images Summary Screen Using the Playback Menu The following table summarizes the Playback Menu options 1Delete—Presentsa sub-menuwhere you can delete View Thumbnails—Displaysa thumbnail view of (See Viewing Thumbnails on page 56.) 3Magnify—Magnifiesthe currently displayed image Delete Viewing Thumbnails Magnifying Images Print Rotate Record Audio Transferring Images to a Computer Printing Images Directly from the Camera TIP: The PictBridge connector is usually located on the front of the printer 5.To change the settings in the Print Setup menu, use the buttons on the camera to select a menu option, then use the buttons on the camera to change the setting When the settings are correct, press the TIP: Printing directly from the camera has the following limitation: 5 Using the Setup Menu Display Brightness Camera Sounds Date & Time USB Configuration Language Move Images to Card Reset Settings 6Troubleshooting and Support Resetting the Camera HP Image Zone Software System Requirements (Windows Only) HP Image Zone Express (Windows Only) Using Your Camera without Installing the HP Image Zone Software Connecting Your Camera as a Digital Camera Using a Memory Card Reader Select all the images (in the Edit Click on the new folder you just created, then go to the Edit Transferring Images to a Macintosh Computer Using a Memory Card Reader Configuring the Camera as a Disk Drive Page Problems and Solutions Page Page Page Page Page Page Page Page Page Page Page Error Messages on the Camera Page Page Page Page Page Page Page Page Error Messages on the Computer Page Getting Assistance HP Accessibility Website HP Photosmart Website Support Process Phone Support •The computer’s operating system and available RAM •The version of the HP software (on the CD label) •Messages displayed at the time the situation occurred Within the period of your warranty: •United States: 90 day limited warranty Phone Support Numbers 110 HP Photosmart E317 User’s Manual A Managing Batteries Top Points About Batteries Extending Battery Life Safety Precautions for Using Batteries Page Performance per Battery Type Number of Shots per Battery Type Power Indicators Recharging NiMH Batteries Page Safety Precautions for Recharging NiMH Batteries Sleep Time-outfor Power Conservation Page BPurchasing Camera Accessories You can purchase additional accessories for your camera For information on your HP E317 camera and compatible accessories, go to: •www.hp.com/photosmart (US) •www.hp.ca/photosmart (Canada) Page C Caring for Your Camera Basic Camera Care Page Cleaning the Camera Cleaning the Camera Lens Cleaning the Camera Body and Image Display D Specifications Page Page Page Memory Capacity Page Index