Problem

Possible Cause

Solution

 

 

 

I receive an

A power surge

Close the HP Jmage Zone

error message

or electrostatic

Transfer software, disconnect

while

discharge may

the camera from the computer,

transferring

have interrupted

and reset the camera (see

images from

the transfer.

page 74). Then, restart the

the camera to

 

image transfer process (see

my computer.

 

page 61).

 

 

 

I am having a

Your computer

• Refer to the computer

problem

does not have

requirements (see page 75).

installing or

enough RAM to

• Refer to the HP Customer

using the

install the

Support website:

HP Image

software.

www.hp.com/support.

Zone software.

 

 

 

 

 

94 HP Photosmart E317 User’s Manual

Page 94
Image 94
HP E317 manual While Discharge may