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HP Deskjet F4500 Setup troubleshooting, Additional warranty options, Placing a call, Support phone numbers, After the phone support period, Troubleshooting common setup issues

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Chapter 9

problem a Solve

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

•Product name (HP Deskjet F4500 All-in-One series)

•Serial number (located on the back or bottom of the product)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?

Support phone numbers

For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support.

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

Setup troubleshooting

This section contains setup troubleshooting information for the product.

Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the product to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

For more information, see “Uninstall and reinstall the software ” on page 47.

3.Restart your computer.

4.Turn off the product, wait one minute, then restart it.

5.Reinstall the HP Photosmart software.

44 Solve a problem

Contents

Page Page Page Contents Page 1 How Do I I? Do How 2Finish setting up the HP All-in-One Wireless Connection using a WPS enabled router Test wireless setup and print network configuration page Traditional Wireless Connection USB Connection Install the software for a network connection 3Get to know the HP All-in-One Printer parts Control panel features 4 Print Print documents Print photos Resizing Options Size Best Print Quality Enabled Print envelopes Print on specialty media Specialty Papers •Print Quality: Normal or Best Print labels 7.Click the Printing Shortcuts tab Page •Print Quality: Normal Print booklets 7.In the Printing Shortcuts list, click Booklet Printing Print On Both Sides •Left Edge Booklet Continue Print posters Printer Features Poster Printing Select Tiles Print iron-ontransfers Print a Web page Print using the maximum dpi View the print resolution Use printing shortcuts Set the default print settings 5 Paper basics Recommended papers for printing HP Office Paper HP Iron-OnTransfers basics Paper HP Premium Inkjet Transparency Film HP Photo Value Pack Load media Load envelopes a. Prepare tray Page Page 6Scan Scan to a computer Page 7 Copy Copy text or mixed documents Paper Selection Start Copy Black Color Copy Set the copy paper type Normal Paper type Control panel setting Photo (Small) 8Work with cartridges Check the estimated ink levels Order ink supplies Choose the right cartridges Automatically clean print cartridges Replace the cartridges Page Cartridge warranty information Page 9 Solve a problem HP support Support process HP support by phone Additional warranty options Setup troubleshooting Cause: After setting up the product, it does not print Uninstall and reinstall the software Print troubleshooting Check cartridges Check paper Check product Check printer settings Solution 1: Check the print settings Solution 2: Verify the paper size setting Solution 3: Check the printer margins Scan troubleshooting Text is incorrect or missing Copy troubleshooting Parts of the original do not appear or are cut off The printout is blank Errors Flashing lights On light Attention Ink level Description Solution Wireless indicator light Printing in ink-backupmode 10 Stop the current job job current the Stop 11 Technical information Notice Specifications Environmental product stewardship program Eco-Tips Your product's Eco features Smart Web printing Clip Book Edit Clips Power consumption Chemical Substances Regulatory notices FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord HP Deskjet F4500 All-in-Oneseries declaration of conformity DECLARATION OF CONFORMITY Regulatory wireless statements European Union regulatory notice European Union Regulatory Notice Products with 2.4-GHzwireless LAN devices France Notice to users in Taiwan Page Index