NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

Solution 2: Check the ink levels

Solution: Check the estimated ink levels in the cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.

For more information, see:

“Check the estimated ink levels” on page 37

Cause: The ink cartridges might have insufficient ink.

If this did not solve the issue, try the next solution.

Solve a problem

Check paper

Try the following solutions.

•Solution 1: Make sure only one type of paper is loaded

•Solution 2: Load the stack of paper correctly

Solution 1: Make sure only one type of paper is loaded

Solution: Load only one type of paper at a time.

Cause: More than one type of paper was loaded in the paper tray.

If this did not solve the issue, try the next solution.

Solution 2: Load the stack of paper correctly

Solution: Remove the stack of paper from the paper tray, reload the paper, and then slide the paper-width guide inward until it stops at the edge of the paper.

For more information, see: “Load media” on page 27

Cause: The paper guides were not positioned correctly.

Print troubleshooting

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