Contacting customer support | HP Folio B0N00LAABM, Folio 13-2000

Contacting customer support

If the information provided in this user guide or in Help and Support does not address your questions, you can contact customer support at:

http://www.hp.com/go/contactHP

NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

At this location, you have the following choices:

●Chat online with an HP technician.

NOTE: When technical support chat is not available in a particular language, it is available in English.

●E-mail customer support.

●Find customer support worldwide telephone numbers.

●Locate an HP service center.

Contacting customer support 71

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HP Folio B0N00LAABM, Folio 13-2000 manual Contacting customer support

Contents

User Guide Software terms Product notice Safety warning notice Iv Safety warning notice Table of contents Hdmi Handling drives Setup Utility Bios and System Diagnostics Appendix B Cleaning your computer Page Important first steps Introduction Resource Finding information Select Start Help and Support User Guides Resource Top Getting to know your computerTouchPad Component Description Initiating Sleep or Hibernation on Lights Buttons and other top components Fn key Keys Right side Left side Communication and Chat CyberLink YouCam Display Rear Bottom Component Labels Networking Using an Internet service provider Creating a wireless connection Identifying wireless and network status iconsIcon Name Description Turning wireless devices on or off Using a WlanUsing HP Connection Manager Using operating system controls Connecting to an existing Wlan Configuring a wireless router Setting up a new Wlan network Roaming to another network Protecting your Wlan Bluetooth and Internet Connection Sharing ICS Using Bluetooth wireless devices Connecting to a local area network LAN Connecting to a wired network Setting pointing device preferences Using pointing devicesUsing the TouchPad Pointing devices and keyboard TouchPad light Icon Description Turning the TouchPad off or on Selecting Navigating Using TouchPad gestures Scrolling Using the keyboard Using the action keysIcon Key Description Mutes or restores speaker sound Using the hotkeysTurns the wireless feature on or off Function Hotkey Description Multimedia and other features Using the media activity controlsAudio Checking audio functions on the computer Adjusting the volume Webcam Intel Wireless Display select models only Hdmi Configuring audio for Hdmi Managing power Initiating and exiting Sleep Initiating Sleep or Hibernation Initiating and exiting Hibernation Setting password protection on wakeup Using the power meter Selecting a power plan Finding battery information Running on battery powerConserving battery power Identifying low battery levels Resolving a low battery level Running on external AC power Troubleshooting an AC adapter HP CoolSense Refreshing your software content Starting your computer with Rapid Start Technology Select Start Shut down Shutting down the computer Using Digital Media Slot cards External cards and devicesInserting a digital card Removing a digital card Using a USB device Removing a USB device Connecting a USB device Using optional external drives Using optional external devices Handling drives Drives Securing your computer and information Computer risk Security feature Setting Windows passwords Using passwordsPassword Function Locating your security software select models only Bios Setting passwords in Setup Utility Bios Using Internet security software Using antivirus softwareUsing firewall software Installing Windows security updates Installing software updatesSecuring your wireless network Installing HP and third-party software updates Backing up your software applications and information Backup and recovery Restoring the system Creating restore media Using the dedicated recovery partition Performing a system recovery Backing up and recovering your information Restoring using the restore mediaChanging the computer boot order Using Windows Backup and Restore When to create restore points Using Windows system restore pointsCreate a system restore point Restore to a previous date and time Using Setup Utility Bios Setup Utility Bios and System DiagnosticsStarting Setup Utility Bios Changing the language of Setup Utility Bios Navigating and selecting in Setup Utility Bios Restoring factory settings in Setup Utility BiosDisplaying system information Exiting Setup Utility Bios Updating the BiosDetermining the Bios version Select Start Help and Support Maintain Downloading a Bios update Diagnostics menu Bios Setup MenuMain menu Security menu Using System Diagnostics Troubleshooting Troubleshooting and supportComputer is unable to start up Computer screen is blank Computer is on but not responding Computer is unusually warmAn external device is not working Wireless network connection is not working Contacting customer support Cleaning the display Cleaning your computerCleaning the sides and cover Cleaning the TouchPad and keyboard Traveling with the computer Appendix C Traveling with the computer Updating programs and drivers Electrostatic Discharge Specifications Input powerDC plug of external HP power supply Operating environment Index Bios Labels