Problem | Solution (continued) |
Unit will not turn on. Try one or all of the following:
1.Reset the unit. Refer to the information on Resetting the Unit in Chapter 1, “Getting to Know Your HP iPAQ Mobile Messenger.”
2.Remove and replace the battery and wait for the unit to power on.
3.Connect the unit to the AC Adapter connected to an electrical outlet or to your connected HP iPAQ Cradle to recharge
the battery.
Note: After you have tried the above solutions and your HP iPAQ still does not turn on, choose from the following for customer support:
•Contact Cingular at 1.866.Cingular (1.866.246.4852) or dial 611 from your Cingular phone (available 24 hours a day, 7 days a week)
•Visit www.cingular.com
| If you purchased the product in the United States but are traveling |
| internationally and need support, call 1.916.843.4685 (available |
| 24 hours a day, 7 days a week). |
|
|
The backlight keeps | In backlight settings, increase the amount of time the backlight stays |
turning off. | on if not in use. From the Start menu, tap Settings > System tab > |
| Backlight icon. |
|
|
Message displays | In this event, the HP iPAQ uses the remaining power available in the |
on the HP iPAQ | battery, but the battery will not charge and the device may display a |
screen that the | blinking red LED indicating low battery charge. It is recommended |
battery is not | that you back up information stored on your HP iPAQ and purchase |
recognized. | an HP authorized battery. |
|
|
Message displays | The HP iPAQ goes into a suspend mode and battery charging is |
on the HP iPAQ | prohibited. The device will not operate until the battery is within the |
screen that the | acceptable temperature range (32° to 104° F). Remove the HP iPAQ |
battery temperature | from extreme hot or cold environmental conditions. |
is out of range. |
|
|
|
I want to ship my | 1. Back up your information to a memory card or external source |
HP iPAQ to a | for safekeeping. |
repair facility. | 2. Disconnect all external devices. |
| |
| 3. Pack your HP iPAQ and any external devices in protective |
| packaging as requested by Customer Support. Include any |
| additional documentation or items as instructed by |
| Customer Support. |
|
|
Troubleshooting